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Honor Student
cwdb
Posts: 3
Member Since: ‎12-23-2013
Message 1 of 2 (85 Views)

uninstalling old driver and reinstalling new driver Office jet 6500

OJ 6500 will not print but will fax. I want to uninstall old driver and reinstall new driver. Suggestions please

HP Support Agent
JERENDS
Posts: 2,556
Member Since: ‎03-11-2014
Message 2 of 2 (58 Views)

Re: uninstalling old driver and reinstalling new driver Office jet 6500

Hello cwdb,

 

I see are looking for steps to uninstall your HP Officejet 6500 and install with newer drivers. Try the following HP document: Uninstalling the Printer Software, that should clear out the software. You can select your Operating System and download software here: HP Officejet 6500 All-in-One Printer - E709a Drivers.

 

Since there are several 6500 series printers, if the above is not yours reply back with the model of printer you have.

 

Thanks,

JERENDS
I work on behalf of HP

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