Question
why doesn't the printer assistant work?
Replies (23)
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pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 11 of 24 (2,166 Views)

Re: why doesn't the printer assistant work?

Hi joesabeh,

 

I have tested this reg file on my Win 8 computer, and it works fine. Check out the document i attached with the steps to complete the registry update for the issue you are having. Let me know what you find out?

 

I am an HP employee.

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Tutor
joesabeh
Posts: 8
Member Since: ‎12-04-2012
Message 12 of 24 (2,157 Views)

Re: why doesn't the printer assistant work?

If it works in your windows 8 machine why doesn't it work int mine?

when I get to step 4 of your intructions i don't get the screen you say i should get. I just get what is inside the folder and when I click on it i get the below and no program runs.  it opens in a notepad window:

 

 

Windows Registry Editor Version 5.00

[-HKEY_CLASSES_ROOT\.hta]

[-HKEY_CLASSES_ROOT\htafile]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.hta]

[HKEY_CLASSES_ROOT\.hta]
"PerceivedType"="text"
@="htafile"
"Content Type"="application/hta"

[HKEY_CLASSES_ROOT\.hta\PersistentHandler]
@="{eec97550-47a9-11cf-b952-00aa0051fe20}"

[HKEY_CLASSES_ROOT\htafile]
"EditFlags"=dword:00100000
@="HTML Application"
"FriendlyTypeName"="@C:\\Windows\\System32\\mshta.exe,-6412"

[HKEY_CLASSES_ROOT\htafile\CLSID]
@="{3050f4d8-98B5-11CF-BB82-00AA00BDCE0B}"

[HKEY_CLASSES_ROOT\htafile\Defa

ultIcon]
@="C:\\Windows\\System32\\mshta.exe,1"

[HKEY_CLASSES_ROOT\htafile\Shell]

[HKEY_CLASSES_ROOT\htafile\Shell\Open]

 

is this something I could just copy and put in the registry???????????

 

 

 

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 13 of 24 (2,113 Views)

Re: why doesn't the printer assistant work?

[ Edited ]

Hi joesabeh,

 

Did you do an upgrade from Win 7 to Win 8?

 

Are you running a full version or consumer preview copy of Win 8?

 

I have recreated this registry file in my Win 8 computer. Try running this one, and let me know what you find out?

 

File association update

 

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Tutor
joesabeh
Posts: 8
Member Since: ‎12-04-2012
Message 14 of 24 (2,100 Views)

Re: why doesn't the printer assistant work?

thank you for your help.  I cured the problem by refreshing Windows 8 and then making the first application on the computer the install of the HP printer.  I hope that any updates from HP do not cause the same problems. it is to hard to refresh windows and go about re-installing all my programs.  Again thank for your help in this matter

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 15 of 24 (2,088 Views)

Re: why doesn't the printer assistant work?

Hi joesabeh,

 

Glad to hear that the refresh took care of the issue. That would have been my next suggestion. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
invmother1969
Posts: 1
Member Since: ‎08-04-2013
Message 16 of 24 (1,704 Views)

Re: why doesn't the printer assistant work?

i used you recomdation for my printer and now my asst works just want to say thanks :smileywink:

 

Provost
pcwizard
Posts: 11,508
Member Since: ‎12-31-2009
Message 17 of 24 (1,694 Views)

Re: why doesn't the printer assistant work?

Hi invmother1969,

 

Glad to hear the issue has been resolved. Have a wonderful day.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Student
gregglaros
Posts: 1
Member Since: ‎11-25-2011
Message 18 of 24 (1,370 Views)

Re: why doesn't the printer assistant work?

I too had this same issue with my HP Officejet pro 8600 plus.   The printer worked fine, but the printer assistant shortcut would not work.   I uninstalled and reinstalled 5 times.   The link in this solution by the hp export worked!   Thank you VERY much!    

Honor Student
wmarin
Posts: 2
Member Since: ‎12-15-2013
Message 19 of 24 (1,347 Views)

Re: why doesn't the printer assistant work?

I have the same problem installing driver for P100006 Laserjet in 8.1. I am looking at going to Samsung or Epson.

Honor Student
wmarin
Posts: 2
Member Since: ‎12-15-2013
Message 20 of 24 (1,345 Views)

Re: why doesn't the printer assistant work?

I have tried the above directions several times with no success.

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