49 service error on MFP M277dw

[palmal75]

I cannot clear a 49 service error on MFP M277dw.  I've reset, cleared, removed/reinstalled - no luck. 

Can anyone help?

Thanks

[midnight-anwrs]

Welcome @palmal75,

I saw your post regarding the problems you are having with your LaserJet Pro MFP M277dw and I found a document that could help.

I found this document; HP LaserJet Pro and Color LaserJet Pro Printer and MFP - Troubleshooting 49.XXXX Errors that will help you troubleshoot that error.

Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help. 

I look forward to hearing from you!

Thanks, 

[palmal75]

Actually I believe my issue was a result of incompatibility  between my Arris Router & Bonjour.  Arris isn't compatible with Bonjour so I bridged it to my Netgear and everything works great once again.  Eventually I hope to get rid of the Arris totally but for now things are fine.

Thanks!

[Josh_Kemmer]

This video might help you.

https://www.youtube.com/watch?v=Y69ga96oAeI

[TheRealGreg]

Mine was caused by connecting to wifi - perpetual printer restart and error 49. Problem stopped the moment I plugged in an Ethernet cable (which disables wifi). Unplugged cable (which re-enables wifi) and restarts began again.

Updated to latest firmware - same thing.

Worked with HP Support. They disabled IPv6 (Connect using hardwire/Ethernet, https://PRINTER-IP > Configuration > Advanced --- Unchecked 'IPv6' --- Apply) and boom... problem solved.

[Astronomer27]

Ran into this problem with HP MFP M375NW.  The issue was that there were two documents stuck in the print queue and at least one of them had some sort of command that was incompatible with the printer driver.  I could not clear the queue because the printer kept on re-setting itself too quickly.  Each time I tried to clear the print queue, the printer would disappear from my screen. 

After repeatedly trying, I was able to catch the print queue open just long enough to clear the problem print jobs.  Re-started the printer, re-set the modem and router, re-booted the computer, and all was well. 

The problem was a combination of an incompatible print file in the print queue that caused the printer to display the 49 service error and then immediately re-start--a vicious loop with a short re-cycle time.   Nothing else would work--unplugging the printer, power cycling the printer, rebooting the computer--no help until I could delete those two rogue files from the print queue.