6500A Plus network lost

[loloaqic]

I have a Cisco X2000 running my wireless setup.

I have a Wii, 2 iPad 2's, 1 iPhone 4, 1 HTC HD2 and an HP 6500A Plus.

I had set up WPA2 security and all devices worked.

That was Nov 2011, when I purchased the 6500A Plus. Since then the 6500A Plus has "dropped off" the network twice for no apparent reason.

The first time I was able to run the Network Wizard, and it started to function again.

This time I ran the Network Wizard 5 times and each time it does NOT connect. I tried the other devices and they all function still.

I power cycled the Cisco X2000 and connected each device in turn and all worked, except the 6500A Plus, which refuses to connect.

This is NOT the behaviour I expect from an HP device. I have read some other posts and there would appear to be a basic issue with Wireless Networking on the 6500A Plus, as there are a number of posts about the issue.

Does an HP representative have any valid input to what is causing this issue, and how to resolve it with minimal disruption to the other functioning components?

[Binary_Zen]

Have you tried resetting the printer to network defaults? From the printer's control panel, touch setup (wrench), go to Network and touch Reset Network Defaults. Power off the printer, unplug the power cable, wait 60secs, replug the power cable and power on the printer. Run the Wireless Setup Wizard again from the printer.

[loloaqic]

Yes, I have tried that. Oddly enough, I tried to run the Network Connection Wizard last night, and I got a successful connection. Go figure. There are obviously some bugs hanging around in the Wiresless connection code. I am expecting this to fail again in the future, unless a firmware update is on the cards. Well HP... Is it?

[loloaqic]

Is this forum monitored by HP technicians? If so, do you correlate issues and feed them into the support teams to have them addressed? The reasons I ask these two questions, is that I can see sufficient posts to raise concern that the wireless connection firmware has at least one bug, and maybe more. Can you please advise if the lack of an HP response in this forum, should trigger a Support call to get some attention? I presume at some point a customer issue switches from a forum question to a Support call, specially when no realistic forum responses are received?

[ravic]

I have the same issue...network list

have done dafult setup, printer uses wireless and obtain ip address.

but now my pc can not find it... I can ping the printer from my PC.

Also, tried wired network. Link does not come up.

[loloaqic]

Realising that HP do not monitor this Forum, I decided to pick up the phone and call HP Support.

They advised I should download and run the Network Diagnostic Utility the next time I suffer this problem.

So, I have downloaded it, installed it, and gave it a test run to see what it finds.

I'm now waiting for the 6500A Plus to loose its Network connection so I can run the Diagnostic.

...

[ajelcocks]

I have been having this problem for ever. I print something, leave for a few minutes, come back - the printer has dropped from the network.

I don't do all the power off, reboot listed all over the web, I run the wireless setup wizard and reselect my wireless network. That solved the problem - at least for the next 5 minutes anyway.

I waited til the printer dropped.

Then, I ran the Network diagnostic tool and it reported that there was no printer connected to the network (surprise!)

I then went into the network wizrd on the printer, used the setup, rescanned for the wireless network, selected it, hit ok a few times and ran the diagnostic utility and it found the printer (well, duh!)

Not helpful. there is nothing wrong with the network, it is the printer being dropped or dropping