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01-10-2011 10:14 AM
What am I doing wrong!?
I have configured my new B110 to talk with my home network. All goes well until I turn it off at the button. When I turn it back on again it has forgotten the configuration and needs to be set up again.
01-10-2011 04:44 PM
This is a known issue. Until there is an update addressing it, leave your printer on. Sorry.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
01-11-2011 11:15 PM
In order to resolve the issue, please follow the steps given below:
- Make sure the printer is connected to the Network.
- Print the network Configuration page. To do so: Press the Wireless Button or Select Setup on the printer display and then Scroll Down and select Wireless>>> Wireless Settings>>> Print Network Configuration page.
- Make a note of the printer IP address and open the browser on the computer and type the IP address of the printer in the Address Bar and press Enter. This will open the Printer Page
- In the Printer page, please click on Networking Tab and then click on Wireless (802.11) and then click on IPv4 configuration.
- Then Select Manual IP and in the Manual IP address, please type the IP address of the printer.
- Then type the Manual Subnet Mask 255.255.255.0.
- Then enter the Manual Default Gateway address. (IP address of the router)
- Then under the DNS Address configuration, Select Manual DNS Server and enter the Manual Preferred DNS Server address.
- Then click on Apply.
To find the DNS address and the Gateway Address, please click on Start on the computer and then click on RUN. In the Run window type CMD and click on OK.
In the Command Prompt type IPCONFIG/ALL and press enter. This will display the Default Gateway address and the DNS Address. Please make a note of the it and enter it in the Printer page as mentioned above.
Then Shutdown the Router and then Shutdown the printer and then turn on the router and then turn on the printer. The next time you restart the printer if it prompts you to enter the wireless settings, select No or Cancel and then check.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)
03-03-2011 01:48 AM
I have tried the suggested approach, but it does not work on my printer. But thanks for the suggestion - although it was quite cumbersome to execute
?how can HP release a Wifi-orinter that can't remember its settings?
Any one else have a suggestion?
03-03-2011 11:45 AM
Printer is not fit for purpose, sale of goods act 1979 as ammended.
You should reasonably expect not to have to keep putting your settings in. I also noticed on mine that the printer was openly displaying the network name and password !! major security breach.
Will never buy a HP printer again, support is bad. Printer is bad.