Bluetooth Verifier Fault caused by HP C8180

[Ranger_Rick]

I have an HP C8180 wireless printer, copier & scanner.  I have it set up on a new Dell Microsoft Vista laptop computer as a standalone - one computer and one printer - NO network.  No other computers have access to this printer.  After the latest HP Security Vulnerability update - I believe it's dated 11/26/2008 - I have been getting the following critical Windows Vista error message "BC_BLUETOOTH_VERIFIER_FAULT (0x00000BFE)."  I've noticed that as soon as I designate just the C8180 printer connected to the computer with a USB 2.0 connection, then everything is OK.  As long as I'm Bluetooth wireless then I get the critical error message and the blue screen.  Before the Security Update everything was fine and the printer worked just fine wirelessly.  I looked at Device Manager and tried to Roll Back the driver without any luck.

Does anyone out there have any ideas?  Thanks in advance.

Ranger_Rick

[Mark_H · Accepted solution]

I started experiencing the same blue screen yesterday on my Vista laptop.  My printer has a BT450 bluetooth adapter.

[UW_Nathan]

I have also started getting the blue screen with a Bluetooth Verifier Fault.  I installed software for a HP C7180 All-in-One printer about a week back but have just started getting the blue screens.  I haven't been using the printer via Bluetooth however, I set it up over my normal wireless network but am still getting the problem.

I too would be greatful for any ideas on how to fix this problem.

[Ranger_Rick]

Mark_H,

Microsoft sent me the following reply to my complaint about the bluetooth verifer problem.  Hope it helps you.  Rick

Generally, the blue screen and crash issue is caused by outdated or corrupted hardware drivers. Regarding to our issue, since you have recently installed Windows Vista SP1, it would update several system files and device drivers. When SP1 is installed, some older drivers are reinstalled. If these older drivers do not reinstall correctly, the problems can occur. At this point, I suggest reinstall and update all the hardware drivers as the BIOS to the latest version, especially the printer driver, its driver may have corrupted after the installation of Vista SP1. If the issue persists then, please follow the steps below to troubleshoot our issue.Step 1: Clean Boot
===============
Please disable all startup items and third party services when booting to avoid conflict: 1. Click "Start", type: MSCONFIG in the search box and press Enter.
Note: Please click "Continue" if the "User Account Control" window pops up.2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3. Click "Startup", click "Disable All", click "OK" and restart your computer.
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later. 4. Please check whether the issue may occur in clean boot mode.To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.If the issue persists, please continue to perform Step 2.Step 2: Safe Mode
==============
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when you see the boot menu. 2. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 3. Log onto Windows by using the Administrator account or any user account with the Administrator privileges. NOTE: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. To return the system back to Normal Mode, we can simply restart the computer.4. Please check whether the issue may occur in safe mode.   If the issue persists, please collect the following information for further research. Please be sure that the information does not contain any of your confidential and private information. It’s for troubleshooting purposes only. Thank you for understanding.System Information
===============
The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:
 
1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to start the System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click “Desktop” on the left pane, and click Save.
3. Right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder".
 
Please send the zip files to v-30miw@mssupport.microsoft.com.Minidump
=======
1. Click the Start Button, type "SYSDM.CPL" (without quotation marks) in the Start Search box and press Enter.
2. Click the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small Memory Dump (64KB)" option is selected.
4. Check if "%SystemRoot%\Minidump" is in the "Small Dump Directory" open box.If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file as an attachement to Microsoft Tech Support. 

[Ranger_Rick]

UW_Nathan,

Microsoft sent me the following reply when I complained about the bluetooth verifier problem.  Hope it helps you.  Rick

Generally, the blue screen and crash issue is caused by outdated or corrupted hardware drivers. Regarding to our issue, since you have recently installed Windows Vista SP1, it would update several system files and device drivers. When SP1 is installed, some older drivers are reinstalled. If these older drivers do not reinstall correctly, the problems can occur. At this point, I suggest reinstall and update all the hardware drivers as the BIOS to the latest version, especially the printer driver, its driver may have corrupted after the installation of Vista SP1. If the issue persists then, please follow the steps below to troubleshoot our issue.Step 1: Clean Boot
===============
Please disable all startup items and third party services when booting to avoid conflict: 1. Click "Start", type: MSCONFIG in the search box and press Enter.
Note: Please click "Continue" if the "User Account Control" window pops up.2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3. Click "Startup", click "Disable All", click "OK" and restart your computer.
Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later. 4. Please check whether the issue may occur in clean boot mode.To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.If the issue persists, please continue to perform Step 2.Step 2: Safe Mode
==============
1. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when you see the boot menu. 2. When the Windows Advanced Options menu appears, select Safe Mode, and then press Enter. 3. Log onto Windows by using the Administrator account or any user account with the Administrator privileges. NOTE: In Safe Mode, your system display and Desktop will look and perform differently than in Normal Mode. This is only temporary. To return the system back to Normal Mode, we can simply restart the computer.4. Please check whether the issue may occur in safe mode.   If the issue persists, please collect the following information for further research. Please be sure that the information does not contain any of your confidential and private information. It’s for troubleshooting purposes only. Thank you for understanding.System Information
===============
The System Information can provide us with more information about the current status of the system. I would like to check it for you. Please send it to me using the following steps:
 
1. Click "Start", type "MSINFO32" in the Search Bar and press Enter to start the System Information.
2. On the popup window, on the menu bar, click "File", and click "Save", type a file name and then choose NFO as "Save as type", click “Desktop” on the left pane, and click Save.
3. Right-click on the exported file, choose "Send To" -> "Compressed (zipped) Folder".
 
Please send the zip files to v-30miw@mssupport.microsoft.com.Minidump
=======
1. Click the Start Button, type "SYSDM.CPL" (without quotation marks) in the Start Search box and press Enter.
2. Click the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small Memory Dump (64KB)" option is selected.
4. Check if "%SystemRoot%\Minidump" is in the "Small Dump Directory" open box.If the Blue Screen appears again, please refer to the following steps to collect memory dump files:

1. Click Start Button, type "%SystemRoot%\Minidump" (without quotation marks) in the Start Search box and press Enter.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Please send the ZIP file as an attachment to Microsoft Tech Support.