01-04-2010 06:26 PM
I am trying to configure my new HP Photosmart C4795 wirelessly into my home network. Here is my setup:
My home network consists of the following:
Laptop 1 (which the printer was installed on): Toshiba Sattelite A505-S6980 running Windows 7 OS.
Firewall software provided through the latest AVG Security suite
Laptop 2: Acer Aspire One netbook running Windows XP OS.
Firewall software provided through McAfee Security suite
Wireless Router: Linksys by Cisco WRT400N
Initial setup of the C4795 prompted an error stating Laptop 1 could not find the printer on the network.
Troubleshooting led me to disable AVG firewall which allowed printing to work but when the firewall is reactivated the print server states it is offline and won't print.
When attempting to add the printer to Laptop 2 I do not see it listed as a network peripheral.
Please help me allow both laptops to print without permanently disabling firewall.
01-04-2010 10:15 PM - edited 01-04-2010 10:16 PM
- hpqkygrp.exe, located under the C:\program files\HP\digital imaging\bin directory.
- hpqscnvw.exe, located under the C:\program files\HP\digital imaging\bin directory.
- hpqste08.exe, located under the C:\program files\HP\digital imaging\bin directory.
- hpzipm12.exe, located under the C:\windows\system32 directory.
- hpzinw12.exe, located under the C:\windows\system32 directory.
- hpqtra08.exe, located under the C:\program files\HP\digital imaging\bin directory.
- hpqthb08.exe, located under the C:\program files\HP\digital imaging\bin directory.
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I am employed by HP
01-08-2010 02:43 PM
I have a similar problem with the C4795 and windows 7 Home Premium when adding the printer it always results in "DEVICE SETUP FAILED TO COMPLETE".
For what I can tell:
- The software installed without a hitch;
- I can type the IP address for the printer and load its page without a problem.
- I have uninstalled and reinstalled the software to no avail. I have tried not loading anything that is not from microsoft and the result is always the above;
- I have tried to install it manually and even though the icon for the printer appears I cannot select it as a printer.
At this point, I wonder if it the cripple HOME PREMIUM version of windows that does not allow for network connection.
Could you give me other alternative on how to complete this installation?
01-08-2010 10:18 PM
I'm a bit further than the previous posts. I've tried this on 3 different HP laptops first running Vista and now Win-7 with the same problem for several months using several different versions of the HP printer drivers. Wired printing works fine.
I got the network diagnostic utility and after manually entering the firewall rules listed there (and in the post above) into Norton 360 (hpqscnvw.exe was already listed in a rule but doesn't exist in the BIN directory, hpqthb08.exe doesn't exist in the BIN directory either), I got to the point where the test print (and anything else) would only print the top 1 inch of the image on the page. The printer would then kick the page out and hang for about a minute. Then it would retry printing the page. Sometimes it would get more or less of the image on the succeeding tries. It keeps retrying until the queue entry is cancelled. A half page simple text document might finish on a couple tries, but not more than that.
I originally thought that status handshaking back from the printer wasn't working, but now I have a pop-up box telling me I'm low on ink which appears about every 15 seconds, and I can't turn it off, so I'm assuming that at least some reverse communications is occuring. I can also enter the IP address and pull up the printer setup page. I haven't tried any of the other features yet because I thought printing would be the easiest to debug. Does anybody have any ideas what I'm missing?
01-09-2010 07:35 AM
I would like to add that the version of windows 7 is the 64-bit Home Premium one. I was successful installing the drivers in two different machines .. an XP laptop and desktop. The laptop is a wireless connection ... the desktop is wired to the router and it's connected to the printer through it ... wirelessly.
It's the newer laptop which does not complete the installation... Connectivity is not the issue as far as I can tell with the other two machines accessing the C4795 without a problem.
Is there a different procedure to get this installed in windows7?
Should I installed the driver wired and then change to wireless? I guess I will try that ... I'll keep you all posted.
Any help/ideas are welcome.... Thanks1
01-15-2010 06:59 AM
I have tried installing the printer with the USB cable and nothing ... it fails.
+ Printer is connected to the router;
+ Other computers are able to print to it through the wireless connection.
+ Windows 7 64-bit Home Premium HP laptop is connected to router and can access the printer's website; but
- Driver installation always ends up with "Device setup failed to complete" 7/8 ... big RED X in the middle....
Any help will be much appreciated,
02-13-2010 12:26 PM
We had similar issues. try turning off ALL firewalls. FOR sure turn off norton and disable the anti virus while you install. NORTON Caused us BIG problems on all kind of program install on our new HP with Windows 7 premium...