05-22-2011 01:23 PM
I recently got a new Cisco E1000 wireless router and am not able to print wirelessly to my HP C6180 printer. I ran the printer wireless diagnostics and everything passes. The printer has an IP address, etc. However, neither my wife nor I can print wirelessly (wired to printer works) on her Apple or my PC. She gets "printer is offline". I found an older post that had me download and install the HP network diagnostic utility but that utility could not find any printers and after tinkering with it I still could not get it to work. I think either the printer's wireless radio is dead (but then how does it connect to the router and have an IP address and pass the configuration utility) or the wireless N router is not compatible? Or hopefully something else that we can fix. Thank you very much in advance for your help.
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05-22-2011 02:20 PM
If the printer has an IP address, then it should be connected to the router OK. Have you restarted the router?
We could set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.1.100 to .149. Lets choose 192.168.1.200 for your printer.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" on the left in the post that helped you.
I am employed by HP