HP Support Forums
Join in the conversation.
05-10-2009 08:05 PM
05-10-2009 10:32 PM
Can you open the printer's internal web page by browsing to its IP address? Is you can, then we know that basic connectivity between your laptop and printer is working.
Next, I'm assuming you've downloaded the latest driver for your C7288 from www.hp.com and tried running installing the newest SW.
What's left to troubleshoot is your laptop's firewall / security SW (e.g.. Norton/Symantec, Zonealarm, McAfee, Trend Micro). What kind of security SW are you running on your laptop?
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.