CM1017 Unable to connect to network

[PGM]

When connecting the printer to a router with DHCP enabled the printer cannot obtain an IP address. I have defaulted the printer a number of times with no luck. The printer is connected to a router that has a light to tell what speed the connected device is communicating with. THe printer seem to only be able to communicate at 10Mb. If you manually set the speed to 100Mb it will still only communicate at 10Mb. Also, If I set the IP address to a static address the printer will retain the address but not respond to a ping on the network or even be seen by any network sniffing software. If I set the speed manually the machine will power cycle and clear the IP address.  

I can connect via USB and change all the setting but nothing seem to work to get it to talk on the network.

It was working fine until we had a power outage. I'm suspecting a bad network card. Can the network card be replaced? Or am I totally missing something in the setup?

[Peter-G]

Hi

I have a simular problem since a few week. I loose the network configurations. The networks speed is wrong and so I can not access the printer anymore over the net. With USB it works fine. If you find the solution please inform me too

[mikeN180]

has there been any solution to this problem? I face a similar issue.

[rjb1]

Same problem ... had a power outage over night and none of my profile accounts in XP, save one connected by a USB will work. Network will not keep an IP address when printer is re-booted.

I fear it's a bad network card, and don't know how to replace that or even know if it's cost-effective.

What a shame.

[MartinH]

I have the same problem - does anyone know what the real issue is. Don't HP personnel trawl these pages and offer advice?

[appsman]

FWIW, after a power outage, I seem the have the same problem. No computers can print, and most say the printer is not available. HP toolbox on an XP PC says "Cannot connect to the device", and the printer does not show up as an attached device on my router.

I haven't tried USB yet.

Given that there are no solutions posted, I guess a dead NIC. **bleep**, and I just bought a new black toner cartridge.

[Steelearth]

The drivers only look at the IP adress that the printer was installed on. At least with my experance with the thing. when you louse power the printer is assined a new ip adress. to fix this.

Find the new ip adress and the old ip adresses.

open a brouser and put the new ip adress into the adress bar.

go to the networking tab and change get ip adress to manual and put in the old ip adress.

[PrintDoc]

Here are the specific instructions to set a static IP

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.  This is important!
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (ends with .1) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

[Skorpijon]

Thanks for the advice. But since i already had to do that to install the printer the first time its kind of redundant.

The problem is that the printer wont save the settings. After the power outage i can set the ip adress and subnet mask and default gateway and after it reboots everything is blank again.

See the problem is not how to set address but how to keep it there. I have a fully (well almost) functional printer that i spent a lot of money, that doesnt have an official USB support for windows 7 (no scaning and whatnot, only bare printing (cause thats why i bought the MFP)) so the only choice i have is to put it on the network. And now after power outage even that doesnt work anymore.

Any "expert" suggestion on what the solution for this problem (not saving ip settings) is???