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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-18-2012 06:00 PM - edited ‎09-18-2012 06:08 PM

HP Recommended

I changed locations and now have to re-setup my CP1525nw wireless printer to all the new network settings.  Only Problem is that my usual passwords that I use don't unlock the printer.  I've tried through the web-server interface and the HP Toolbox Software.  Neither will let me change the password without the original and I've exhausted all my usual Passwords.  So, I finally decided to just reset it to factory defaults since I'd have to change all the wireless settings anyway.  Problem is, the Menus on the Printer say that they are disabled.  So I can't even go to Menu>Services>Reset to Factory Defaults.  I have no idea how to fux this problem.  Is there a way to hard reset this thing?

 

129 REPLIES 129

‎09-20-2012 11:44 AM

HP Recommended

Hi, 

 

I sent you a separate message to reset the printer. Please follow the instruction and let me know if your issue resolved.

ExpertOne

Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos!" which is on the left. Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue
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‎10-08-2012 05:17 AM

HP Recommended

How do you hard factory reset this printer or CP1525n? I have the CP1525n and have the same issue with the "Menu access is disabled." Any help would be greatly appreciated.

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‎12-23-2012 09:47 AM

HP Recommended

I have exactly the same problem. HP should make resetting MUCH more straightforward. Please let me know how to proceed.

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‎12-27-2012 02:23 PM

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Hello all,

Besides the option available through the menu settings, here is some info I found that may help:

http://goo.gl/PwnHT

Use at your own discretion.
🙂 If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution 🙂
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‎02-27-2013 10:10 AM

HP Recommended

Please sen me the information, i have a CP1524 withou access to the panel or network, i need to reset the password to configure it, thansk a lot

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‎02-27-2013 02:08 PM

HP Recommended

 

I have sent you some steps via Private Message.  Below is a link that will show you how to use this forum feature if you are not familiar with it.
 
How To Send A Private Message – Video:
 
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‎03-18-2013 04:16 PM

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Is there any reason why this info can't be posted to this thread? I am in the same situation and can't find a resolution anywhere.
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‎03-18-2013 07:03 PM

HP Recommended

No you can have the steps as well.  I have sent you some steps via Private Message.  Below is a link that will show you how to use this forum feature if you are not familiar with it.

 
How To Send A Private Message – Video:
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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‎03-25-2013 10:10 PM

HP Recommended

Hi,

 

I have a Cp1525nw without access to the service panel as someone has set a password but it wasn't logged.

Can you pls send me the instructions to reset the printer and remove the password.

 

cheers,

D

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