Question
Can't connect to wireless from Photosmart B110
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Top Student
gruffhp
Posts: 8
Member Since: ‎09-27-2010
Message 11 of 23 (5,464 Views)

Re: Can't connect to wireless from Photosmart B110

ok, tried WPA2 with AES. Same problem. Blue screen followed by flashing lights.

 

Also tried changing from 802.11b/g/n to 802.11b/g. Same thing.

 

Any more ideas?

 

Thanks.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 12 of 23 (5,459 Views)

Re: Can't connect to wireless from Photosmart B110

BT HomeHubs have been problematic with HP printers.  Check to make sure the BT HomeHub has the most recent firmware.

 

Do you have another router to test with?

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Top Student
gruffhp
Posts: 8
Member Since: ‎09-27-2010
Message 13 of 23 (5,448 Views)

Re: Can't connect to wireless from Photosmart B110

I have the latest firmware, but I don;t have a different router to check with.

I have an 'official' support request in with hp, so I'll see where that takes me.

 

Thanks.

Student
BBIT_2010
Posts: 1
Member Since: ‎10-05-2010
Message 14 of 23 (5,396 Views)

Re: Can't connect to wireless from Photosmart B110

I have the same problem with this printer.

I am a self employed IT Tech. One of my customer purchased the HP B110 Wireless printer and asked me to set it up.

 

After installing software and attempting the wireless connection, i received the "Printer error" all lights flashing problem. 

 

Customer returned printer to John Lewis who swapped it for the same one.

 

I returned today to try that one only to get the same problem.

 

Customers setup is as follows:

 

Brand new Toshiba laptop running Win 7. BT Broadband, only activated last week with the newest most up to date router they supply.

 

I tried the following things on the BT Hub:

- Tried WEP and WPA/WPA2 security. Made no difference

- Tried various wireless passwords and lengths of passwords. Still no luck.

- Tried different channel numbers. Nope no good.

 

I had a spare D-Link router with me, the printer connected to that fine with WPA2 security and channel setting on auto.

 

I guess this is a BT Hub Vs HP Wireless issue?

 

My customer is returning the printer again to John Lewis to swap for a different brand wireless printer.

 

I would still like to know a solution to this if there is one?

 

 

 

 

 

Student
trintrax
Posts: 1
Member Since: ‎10-23-2010
Message 15 of 23 (5,233 Views)

Re: Can't connect to wireless from Photosmart B110

Just got me this printer. Same problem. Any new informations about a solution?
Top Student
gruffhp
Posts: 8
Member Since: ‎09-27-2010
Message 16 of 23 (5,201 Views)

Re: Can't connect to wireless from Photosmart B110

Got a replacement printer from HP. Exactly the same problem. They told me there is a compatibility issue with HP wireless and BT homehub, and my replacment printer would probabaly have the same problem. Doesn't look like they have any fixes, seems like I'm just going through the motions of trying a replacement printer before (hopefully) getting my money back at some point.

Top Student
gruffhp
Posts: 8
Member Since: ‎09-27-2010
Message 17 of 23 (5,200 Views)

Re: Can't connect to wireless from Photosmart B110

BBIT_2010 - did you get a different brand wireless printer to work with your client's BT HomeHub? If so I'd be interested to know what it was. I've heard some other brands also have issues with BT Homehub.

GTF Student
Student
GTF
Posts: 1
Member Since: ‎11-02-2010
Message 18 of 23 (5,129 Views)

Re: Can't connect to wireless from Photosmart B110

I have the same problem. I called HP support and they stated "the Photosmart B110 is not compatible with BT HomeHub".  They suggested a direct wireless connect from the PC (this works but  drops every time the PC goes into powersave mode) or a USB connection.

 

I think I will go back to the shop and swap for another printer.

Honor Student
PearlJan
Posts: 2
Member Since: ‎05-22-2011
Message 19 of 23 (3,628 Views)

Re: Can't connect to wireless from Photosmart B110

I just got the HP PhotoSmart B110a printer. And I have the SAME PROBLEM!! It just doesn't connect to my WiFi WPA2 secured router!  It recognizes it and even asked me for the security key but then fails to connect.

 

Waste of money?? Had anyone figured this out? Or should I get it changed?

Honor Student
PearlJan
Posts: 2
Member Since: ‎05-22-2011
Message 20 of 23 (3,622 Views)

Re: Can't connect to wireless from Photosmart B110

This is ridiculous! I've read so many buyers complain of the same problem. I too just got my Photosmart B110a today and I have the exact same trouble!  I followed the instructions to the Tee (not like they've given detailed instructions anyway) and while I have no trouble with all the other WiFi gadgets in the house, I just can't get this printer to connect to it.

 

It recognizes the WPA2 secured router, even asks me to feed in the password, but then doesn't connect!

 

Has anyone figured it out?? Is there anyone from HP support who's reading all this?

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