Can't connect wireless printer to wired PC in wireless/wired network

[NJL123]

We have HP Officejet 6500A Plus (E710n-z) printer

Wireless router with 4 ethernet connections (SAGEMCOM 2864) - some pcs connect wirelessly and we have 3 connected via ethernet (network has several printers, 2 netbooks, IPad, 2 laptops and 4PCs currently configured - but with 5 active users it changes frequently)

Am able to connect printer to wireless PCs, laptops, etc - but cannot connect to wired PCs (running windows XP-home version)

I'd like to avoid forcing IP address for printer (everything else is automatic)  - Is there another workaround?

I do have another printer connected wirelessly to both wireless and wired PCs

Install / troubleshooting software assumes network is either all wired or all wireless

I don't mind using fixed IP address for install, but prefer not to use for ongoing connections

Thanks for your help

Nancy

PS - one computer has problem with "serscan.sys" file not found - this can, I believe, be resolved once I find download *since no longer have the windows XP install discs

[Bombadil]

Hi Nancy,

Have you tried running the HP Netwrok Diagnostic Utility, which is available at www.hp.com/go/tools?  I no longer have a WinXP machine so I can't verify that it works on WinXP but, assuming it does, it could help you diagnose the problem.

Regarding using a static IP address, it is a really good idea (especially since it sounds like you know how to assign one to your printer).  It even helps to have a static IP once things are up-and-running because it generally prevents your PC's from losing contact with the printer.

Craig

[NJL123 · Accepted solution]

Thanks - once I updated my serscan.sys file (Windows hotfix) I was able to set up a static IP address for the printer (not my ideal solution) but it works fine now

Thanks for the quick response!

[Bombadil]

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NJL123 wrote:

Thanks - once I updated my serscan.sys file (Windows hotfix) I was able to set up a static IP address for the printer (not my ideal solution) but it works fine now

Thanks for the quick response!

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You are very welcome.  I am glad you are up-and-running.  Happy New Year!

Craig