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NJL123
Posts: 2
Member Since: ‎12-30-2011
Message 1 of 4 (2,036 Views)
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Can't connect wireless printer to wired PC in wireless/wired network

We have HP Officejet 6500A Plus (E710n-z) printer

Wireless router with 4 ethernet connections (SAGEMCOM 2864) - some pcs connect wirelessly and we have 3 connected via ethernet (network has several printers, 2 netbooks, IPad, 2 laptops and 4PCs currently configured - but with 5 active users it changes frequently)

 

Am able to connect printer to wireless PCs, laptops, etc - but cannot connect to wired PCs (running windows XP-home version)

 

I'd like to avoid forcing IP address for printer (everything else is automatic)  - Is there another workaround?

 

I do have another printer connected wirelessly to both wireless and wired PCs

 

Install / troubleshooting software assumes network is either all wired or all wireless

 

I don't mind using fixed IP address for install, but prefer not to use for ongoing connections

 

Thanks for your help

Nancy

 

PS - one computer has problem with "serscan.sys" file not found - this can, I believe, be resolved once I find download *since no longer have the windows XP install discs

Tutor
Bombadil
Posts: 12
Member Since: ‎01-16-2009
Message 2 of 4 (2,013 Views)

Re: Can't connect wireless printer to wired PC in wireless/wired network

Hi Nancy,

 

Have you tried running the HP Netwrok Diagnostic Utility, which is available at www.hp.com/go/tools?  I no longer have a WinXP machine so I can't verify that it works on WinXP but, assuming it does, it could help you diagnose the problem.

 

Regarding using a static IP address, it is a really good idea (especially since it sounds like you know how to assign one to your printer).  It even helps to have a static IP once things are up-and-running because it generally prevents your PC's from losing contact with the printer.

 

Craig

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Top Student
NJL123
Posts: 2
Member Since: ‎12-30-2011
Message 3 of 4 (1,963 Views)

Re: Can't connect wireless printer to wired PC in wireless/wired network

Thanks - once I updated my serscan.sys file (Windows hotfix) I was able to set up a static IP address for the printer (not my ideal solution) but it works fine now

 

Thanks for the quick response!

Tutor
Bombadil
Posts: 12
Member Since: ‎01-16-2009
Message 4 of 4 (1,917 Views)

Re: Can't connect wireless printer to wired PC in wireless/wired network


NJL123 wrote:

Thanks - once I updated my serscan.sys file (Windows hotfix) I was able to set up a static IP address for the printer (not my ideal solution) but it works fine now

 

Thanks for the quick response!


You are very welcome.  I am glad you are up-and-running.  Happy New Year!

 

Craig

Say "Thanks" by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

I am an HP employee.
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