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02-24-2012 05:04 PM
When trying to register for eFax the printer tells me I am "NOT connected to the internet ...check connection and try again" The printer is connected to the internet via WIFI. I have successfully used eprint (via WIFI) and all WIRELESS NETWORK TEST RESULTS are positive.
wireless on = pass; wireless working = pass; signal quality = excellent; connected = pass.
I am using ENVY 111 on an iMAC
I also tried to register using a USB cable as was required to register ePrint, but the results were the same...NOT connected to the internet. What to do? I need the fax.
02-25-2012 02:30 PM
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 22.214.171.124 for the first DNS and 126.96.36.199 for the second DNS.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say "Thanks" by clicking the Kudos star in the post that helped you.
I am employed by HP
02-26-2012 02:23 AM
Web services needed to be configured and then eprint needed to be manually turned on. The printer comes with nearly zero instructions. I bought the printer at Sam's Club, They put a sticker on the box with a phone number for tech support. I called the number (explained) and was soon connected to a tech from HP. Eventually the solution was found and the printer is working fine. HP did not include a direct number for their technical support. Neither did they include any accurate instruction method for me to self install. A simple piece of paper would have saved me many hours of effort and 20 minutes on the phone with HP. I have always used hp printers (since 1990) but this is my last. I like my ENVY but in the future I will use a different brand.