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jwiner24
Posts: 1
Member Since: ‎12-07-2012
Message 1 of 35 (24,987 Views)
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Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

I have been troubleshooting for hours, but I cannot wirelessly connect my computers to my new HP Photosmart 5520.

 

All are connected with excellent strength to the home network but neither of the laptops will complete the HP printer install process.

 

One is a Windows 7 Dell and the other is a Macbook Air with Mac OS10.  The Mac will recognize the printer when I go to add the printer in preferences, but it cannot print to the printer.  It keeps saying there are connection issues with the printer.  Neither computer can find the printer using the HP device connection software.

 

I have been able to print using the printer's email address from my iPhone with HP ePrint, but otherwise I cannot.

 

Please help!

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jjschubox
Posts: 1
Member Since: ‎12-07-2012
Message 2 of 35 (24,800 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

Same with me, have been trying to get my new HP Photosmart 5520 to connect wirelessly to my new Mac for hours and it will not recognize the printer or find its "location".  I have downloaded new drivers and software and nothing seems to work.  I don't even know if this printer is able to connect to the new Mac OS X Lion 10.8...  It is not specifically listed on the list of printers on the HP site.

 

 

 

 

Top Student
ehicd
Posts: 5
Member Since: ‎12-08-2012
Message 3 of 35 (24,772 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

I have the same problem ,

 

I'm using MAC 0S 10.7.5

 

Last week I purchased a HP-Print-50-Photosmart 5520. It could connect fine with my router and the e-print works well.

 

However, the wireless direct printing was not working... although i could see my HP 5520 printer thru WI-fi using all my other devices, i could not  connect to it.

 

Solution 1: I disabled the Wireless Direct security feature, and everything started to work. All my devices could see it AND finally connect to it. The printer worked for 2 weeks and then the connection issues appears again.

 

I tried to enable/disable the wireless direct printing but didn't work. Do you know what the problem may be?

 

 

 

 

 

now,  I cannot access the EWS security page....  the password is given to me by my printer.... but the user name seem to not working ( itried admin or HP-Print-50-Photosmart 5520)... do you know how i can reset the user name or which user name I should try?

 

 

Thank you  in advance :smileyhappy:

Regents Professor
sabretooth04
Posts: 5,408
Member Since: ‎07-30-2012
Message 4 of 35 (24,767 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

Set a static IP on the printer outside the DHCP range of the router.  Set to a fixed channed like 1,6 or 11, never 'auto'.  Temporarily disable all wireless security and attempt to connect.  Once connected and verified go back and turn security back one, WPA2-AES. 

 

Download and install the newest full featured software and drivers from the HP web site:

 

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=5157536

Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
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pollyg
Posts: 5
Member Since: ‎04-12-2013
Message 5 of 35 (24,126 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

I am in the same boat.

 

I set up this printer brand new on Monday and had no problems. But I have since found that no connection via wifi is possible even though the printer is only connected by wifi. If my laptop is connected to the network by cable it can reach the printer fine, if I unplug the network cable and work on wifi, even pings to the printer stop.

 

I have played with the wireless direct settins with no joy.

 

Yes I have the latest drivers, the printer updated itself at install time and i downloaded the setup file directly rather than use the cd.

Regents Professor
AlwaysNeon
Posts: 4,377
Member Since: ‎11-28-2011
Message 6 of 35 (24,112 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

Polly, sounds like you're having wireless communication issues.

 

Can you tell me the make and model of your router? Do you know if it is dual band? 

 

From what you describe, based on the issues being present when the cable is unplugged, it seems like this could be an issue with the router configuration. I would contact your router provider and check these things :

 

1. Turn off any internal firewall or add an exception for the printer (this might also apply to any firewalls/antivirus software on your computer) 

 

2. Make sure that your router is broadcasting on 2.4Ghz (make sure that it is not 5Ghz or mixed) and that it's broadcasting on channel 11. 

 

3. If you use a WPA2 or TKIP passphrase, I would have that changed to normal WPA 

 

4. Set the printer with a static IP and Google DNS (the bottom of the IP page, set it for 8.8.8.8 and 8.8.4.4). Here is a video on how to do that :

 

http://www.youtube.com/watch?v=llYNMNKJMX4

 

Let me know what becomes of this, and I will respond to you as soon as I can. 

 

 

I hope you have a wonderful and safe weekend, and I hope that the weather where you are located is as beautiful there as it is here! 
 
-Spencer 

 

 

 

Tutor
pollyg
Posts: 5
Member Since: ‎04-12-2013
Message 7 of 35 (24,095 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

Hi Specer,

 

 Thanks for the advice, but it is not really relevent, There are not wifi comm errors.  My wireless AP is not part of the router and so the wifi network, along with my home ethernet network is inside the firewall.  The printer gets an IP just fine, I have a reserved address for it on my dhcp server (the same as I do for my sky box, tv etc.). It works fine for everything except clients also on the wifi. So printing from the internet works, wifi direct works from iDevices, printing from a wired network client works,  but a client which also on wifi fails. It is a single subnet lan with some addresses reserved and others issued from a pool.  I have made a little picture - the DHCP server is actually in the firewall which is a plug computer. In this case the laptop also has a reseved addresses for both lan and wifi. I have turned off the windows firewall on the home network.

Tutor
pollyg
Posts: 5
Member Since: ‎04-12-2013
Message 8 of 35 (24,041 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer RESOLVED

OK. I found the problem, a little setting hidden away on the Wireless AP, which isolates wifi clients from eachother. D'oh!

 

 

 

Regents Professor
AlwaysNeon
Posts: 4,377
Member Since: ‎11-28-2011
Message 9 of 35 (24,016 Views)

Re: Cannot connect any laptops wirelessly to HP Photosmart 5520 Printer

Fantastic catch there! I am glad you were able to figure out what it was that was inhibiting the bidirectional communication! 

 

I hope you have a wonderful day and if you have any questions you can always contact me and I will do what I can to help you out! 

 

Happy printing! 

Student
irene1
Posts: 1
Member Since: ‎09-20-2012
Message 10 of 35 (23,349 Views)

Re: Cannot connect laptops wirelessly to HP OFFICEJET 4500 DESKTOP


jwiner24 wrote:

I have been troubleshooting for hours, but I cannot wirelessly connect my computers to my new HP Photosmart 5520.

 

All are connected with excellent strength to the home network but neither of the laptops will complete the HP printer install process.

 

One is a Windows 7 Dell and the other is a Macbook Air with Mac OS10.  The Mac will recognize the printer when I go to add the printer in preferences, but it cannot print to the printer.  It keeps saying there are connection issues with the printer.  Neither computer can find the printer using the HP device connection software.

 

I have been able to print using the printer's email address from my iPhone with HP ePrint, but otherwise I cannot.

 

Please help!


 

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