HP Support Forums
Join in the conversation.
02-18-2009 02:54 PM
Hello, I have a bunch of HP printers on our network. We recently made some changes and everything got new IP addresses. I went to all our computers that had the drivers installed and reconfigured the port with the new IP addresses.
There is one printer that is not responding though.
It is a Business Inkjet 2300 DTN. I actually have two of these printers side by side.
On Printer A I went to configure the port and replaced the old IP address with a new one. Clicked okay and everything worked perfectly.
On Printer B I went to configure the port but instead of an IP address it had the host name. I tried checking the box to always print even if the IP changes but it says the printer is offline. I also tried changing it to the IP address of the printer but when I do and click okay, and then go back to configure it to verify, it has the host name again so it didn't actually save my change.
The LCD on the printer says Ready. I'm 100% certain the IP address is correct. I can connect to the web interface of that printer just fine with my browser.
When I print a configuration page the 2nd page shows the proper IP address and gateway on our network.
I have tried powering down the printer disconnecting and reconnecting it to the network but no go.
02-21-2009 05:00 PM
Changing the port in the PRINTERS, PORT TAB didn't work for me either. Here is how to do it:
02-22-2009 01:09 PM
Having the printer's host name in the port monitor is often preferred since the monitor can usually resolve the correct IP address of the printer before printing.
Does the printer with the host name not work with a particular PC after the IP address changed?
One recommendation is to power down the PC, disconnect the network cable, then turn on the PC. In this state, you may be able to change the port configuration.
Another option is to install a new port monitor the PC via the "Add Printer" method from the Printer folder (delete the existing printer queue first though). Just remember to use local printer rather than network printer in the setup wizard.
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
02-24-2009 10:12 AM