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drmony
Posts: 3
Member Since: ‎01-13-2010
Message 1 of 5 (2,799 Views)
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Changed internet provider, now can't print

Hello --

 

I hope I can ask a good question.  We just changed to a new internet provider today and my computer will no longer connect to my wireless printer.  It says, "Printing" but then the progress bar never moves, and no printout occurs.

 

Vista operating system, HP 6500 Wireless printer (all-in-one).

 

Do I need to reload my drivers?  How can I tell which Vista I am running?

 

Thank you in advance for your help,

drmony

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 2 of 5 (2,793 Views)

Re: Changed internet provider, now can't print

Did your new ISP provide you with a new router?

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Honor Student
drmony
Posts: 3
Member Since: ‎01-13-2010
Message 3 of 5 (2,792 Views)

Re: Changed internet provider, now can't print

I am sorry --

 

the box says "Progress" and then "Preparing" at the bottom with a bar.  Nothing happens with the bar.  After a few seconds it say completing 1 of 1, but then nothing happens.  I have tried following Guided Solution, and I printed a Printer Status Report.  Still no connection from the laptop to the printer.

 

My printer listing shows HP Officejet 6500 E709n Series

 

Thanks.

Honor Student
drmony
Posts: 3
Member Since: ‎01-13-2010
Message 4 of 5 (2,791 Views)

Re: Changed internet provider, now can't print

Yes, I think he did -- sorry -- I am just struggling to make all this new technology actually work.

Regents Professor
DexterM
Posts: 4,502
Member Since: ‎11-17-2008
Message 5 of 5 (2,783 Views)

Re: Changed internet provider, now can't print

Try resetting the wireless settings and connect the printer to the new network.

 

First press Setup>Network settings>Restore Network Defaults.

Then press Setup>Network Settigns>Wireless Setup Wizard.

 

This should reconnect the printer to the network.

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Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.
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