Characters down left side

[GRH1958]

I have a customer with an hp laserjet 4200 with jet direct card j7934g. Printer firmware is 04.020.3 and Jetdirect firmware is V.29.13.FF. It intermittently prints characters down the left side of the page as though each character in the printout has a line feed after it. This only seems to be occuring when they are running reports from the main frame and if they power cycle the printer, the report wil then run OK. Any ideas?

Thanks in advance

[Kazman]

Hi GRH1958,

Can you let us know which language is being used by the Mainframe?  Is it PCL5, PCL6 or PostScript 1, 2 & 3?

Is the mainframe sending any PJL commands to the Printer?

I know that this may not be possible, but I figure I will ask.  Usually in order to debug this type of issue, it is very helpful to have a captured print ready file so that we can reproduce using your job stream.  Sometimes this isn't possible because of the confidential information contained in the job OR because capturing the stream is not possible.

Based on the information you provide, I will do some research to see what options we have to work with.

[GRH1958]

I'll see what I can find out about the language. Getting a file is going to be pretty much out of the question I think because of confidentiality as you said.

Thanks