Computer cannot connect to wireless printer. (2205 Views)
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Honor Student
APG12
Posts: 2
Member Since: ‎04-03-2011
Message 1 of 6 (2,205 Views)

Computer cannot connect to wireless printer.

I'm having problems connecting wirelessly to my HP d110a printer.  The hardwired connection to the desktop works fine, however, when I install the printer wirelessly onto the laptops, it works for a short period of time and then loses connection.  When it loses the connection, the computer says the printer is offline, but the printer shows it is still connected. 

 

Wireless printing randomly resumes at later times and the pending documents will print.  I am running Windows 7, have WPA security, Windows firewall, and Microsoft Security Essentials.  I have disabled both the security program and firewall and the problem continues. 

 

This happens on both laptops, not just one.  I have downloaded the printer diagnostic tool, however it does not locate the printer on the network.  When running the wireless test from the printer itself, it shows no problems and shows a good connection to the network, so the problem lies in the communication between the computers and the printer.

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PrintDoc
Posts: 20,249
Member Since: ‎08-19-2009
Message 2 of 6 (2,155 Views)

Re: Computer cannot connect to wireless printer.

What brand/model router?  Did you load the HP software or are you using the Win7 built-in driver?

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Honor Student
APG12
Posts: 2
Member Since: ‎04-03-2011
Message 3 of 6 (2,151 Views)

Re: Computer cannot connect to wireless printer.

Its a verizon fios router.  I am using the HP software and I have uninstalled and reinstalled several times.

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PrintDoc
Posts: 20,249
Member Since: ‎08-19-2009
Message 4 of 6 (2,091 Views)

Re: Computer cannot connect to wireless printer.

Sometimes Internet service providers have more control over the router than the printer likes.

- Unplug the Internet line that runs between the router and the wall
- Turn the power off on the router, wait 30 seconds, then turn the power back on.
- Go through the normal process of connecting the printer to the router.
- Now find the IP address of the printer (it should be on the self-test printout), type it into a browser.
- On that screen you will find a Networking Tab, then on the left Wireless, then the IPv4 Tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you know what that is, set an IP outside that range but no higher than 254 (the last number in the address). If you do not know, use the a high IP address, like .250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the self-test printout) for the gateway and first DNS.
- Leave the second one blank.
- Click 'Apply'.
- Finally, plug in the Internet line, reboot the router and test.

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
Honor Student
streetbob
Posts: 2
Member Since: ‎05-30-2012
Message 5 of 6 (1,494 Views)

Re: Computer cannot connect to wireless printer.

printer and PC are connected to wireless nework. But computer cannot connect to printer

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PrintDoc
Posts: 20,249
Member Since: ‎08-19-2009
Message 6 of 6 (1,453 Views)

Re: Computer cannot connect to wireless printer.

Download and run this utility:http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...

What does it say?

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Say thanks by clicking "Kudos" on the left in the post that helped you.

I am employed by HP
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