Honor Student
Posts: 2
Member Since: ‎04-23-2012
Message 1 of 3 (2,998 Views)
Accepted Solution

Computer intermittently loses connection to the printer

I have recently installed a Photosmart HP6510 on to my wireless network but the computer keeps losing the connection to the pinter and this seems to affect my Internet browser - shutting down and restarting usually works, but problem is very annoying - can anyone help?

Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 3 (2,994 Views)

Re: Computer intermittently loses connection to the printer

Let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter for the first DNS and for the second DNS.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Posts: 1
Member Since: ‎05-04-2012
Message 3 of 3 (2,950 Views)

Re: Computer intermittently loses connection to the printer

My Photosmart 8450 recently started losing wireless connectivity (mostly unable to connect). About 6 months ago I manually set the printer's IP address (within the DHCP range). The range for my router's IP address is 100-149 (last 3 numbers). I set it at 101. No problems until recently, so I set the last 3 numbers to 151 which is out side the DHCP range. This fixed the problem. Don't forget to change the port (new IP address) in the printer properties.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation