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Computer not finding C309g even when printer is connected to wireless (522 Views)
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nickjohnson38 Student
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nickjohnson38
Posts: 1
Registered: ‎04-20-2010
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Computer not finding C309g even when printer is connected to wireless

‎04-20-2010 03:57 AM

Hi,

 

I've recently bought a C309g-m and intially connected it fine to my Home Hub and printed wirelessly. However, it suddenly stopped working and whenever I sent anything to print I got the message that the printer was disconnected.

 

I ran all the diagnostics and printed off the Wirelss Network test report and the printer is connected ok but the computer cannot find it. I uninstalled and reinstalled the printer software and drivers and it worked fine but stopped once again the following day. I just do not know where to go next with this.

 

Can anyone help?

 

many thanks,

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mchrist152
Posts: 268
Registered: ‎02-04-2009
Message 2 of 2 (514 Views)
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Re: Computer not finding C309g even when printer is connected to wireless

‎04-20-2010 08:49 AM

When the printer is not working does is still show up in the Printers folder?  Another thing to try is the NDU available at:

 

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-a-e021-1&h_keyword=dg-NDU&j...

 

In the advanced tools section try to stop HP services and then start HP services.  That will hopefully be a much quicker way of fixing your issue.

Mike

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