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Honor Student
Codeth
Posts: 4
Member Since: ‎11-06-2012
Message 1 of 7 (691 Views)

Deskjet 3050 J610 - Won't connet via WiFi or via USB

I'm not 100% this woud be the appropriate fourm, but here goes. My power went out for about 3 days and after that my printer just stopped working. I had to redo my entire wireless because even that got messed up. I made everything 100% the same, but now even after uninstalling and reinstalling the printer drives it won't connect to the computer. My computer says quote "Downloading drives" at the point I plug in the USB then it says quote "Driver download failed" if you troubleshoot it tries to download them again and fails.... I went online to HP and tried to download the drivers there and it redid them and still not working... I'm not sure what to do... Any suggestions?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 7 (675 Views)

Re: Deskjet 3050 J610 - Won't connet via WiFi or via USB

What operating system?  What router?

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Honor Student
Codeth
Posts: 4
Member Since: ‎11-06-2012
Message 3 of 7 (673 Views)

Re: Deskjet 3050 J610 - Won't connet via WiFi or via USB

OS: Windows 7 64-bit

Router: Linksys WRT54G

 

and like I said... Everything worked until the power went out... and the printer wasn't surged cuz I made sure to unplug it

Honor Student
Codeth
Posts: 4
Member Since: ‎11-06-2012
Message 4 of 7 (670 Views)

Re: Deskjet 3050 J610 - Won't connet via WiFi or via USB

HP Doctor says I have a driver conflict and that it has derterminded that I'm missing drivers, but how is that possible if I've used the CD and the Website for the driver information?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 5 of 7 (666 Views)

Re: Deskjet 3050 J610 - Won't connet via WiFi or via USB

I'd recommend uninstalling the HP software (use the uninstaller in the HP folder), then restarting your PC.

 

Finally, download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.

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Honor Student
Codeth
Posts: 4
Member Since: ‎11-06-2012
Message 6 of 7 (648 Views)

Re: Deskjet 3050 J610 - Won't connet via WiFi or via USB

I have done this twice. Everytime I plug in the USB it says "Failed to Download Drivers", but when I use my mothers laptop it'll allow her to talk over the line. It will NOT let her laptop set up the printer on the network. Everytime I use the install CD or the software online I get to that part where it configs the printer and it will not talk.

 

I don't believe it's my computer because I can talk to other USB devices without any issues at all.

 

Is there a way to reset the printer or something that would prevent it from talking or even make it lock up?

 

Should I return it from where I bought it? I would prefer to fix it, but I do need this printer.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 7 (637 Views)

Re: Deskjet 3050 J610 - Won't connet via WiFi or via USB

Do any of these help?: http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=52786&tmp_task=solveCategory&cc=us&d...

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