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Honor Student
jat454
Posts: 2
Member Since: ‎10-16-2013
Message 1 of 3 (388 Views)

Envy 4500 wireless problem

I installed all of the software and set up the wireless. I'm able to print from my iphone and ipad no problem, but not from my Dell laptop wirelessly. I have Windows 7. Any idea how to do this?

HP Support Agent
happytohelp01
Posts: 3,296
Member Since: ‎09-03-2013
Message 2 of 3 (367 Views)

Re: Envy 4500 wireless problem

Hi jat454,

 

Sorry to hear you are experiencing difficulties sending print jobs from your laptop to your Envy 4500 printer.  

 

I'm wondering if I have included a link with detailed steps on finding the correct driver for your printer and Windows 7 using HP's Printer Install Wizard. 

 

How Do I Find the Best Driver for My HP Printer in Windows 7 or Windows 8

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02681060

 

Happytohelp01

Regards,
Happytohelp01

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Honor Student
jat454
Posts: 2
Member Since: ‎10-16-2013
Message 3 of 3 (363 Views)

Re: Envy 4500 wireless problem

I figured it out. There are 2 printer setups, one for USB and one for wireless. I think they were there the whole time but I didn't see it mentioned in the documentation. I select the wireless printer when off of the dock and it works fine. Thanks.
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