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Re: unable to connect by wireless: "Failed to retrieve IP" (1272 Views)
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euroskip Top Student
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euroskip
Posts: 8
Registered: ‎02-28-2010
Message 11 of 13 (1,289 Views)
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Re: F4580 unable to connect by wireless: "Failed to retrieve IP"

[ Edited ]

‎03-03-2010 11:06 AM - edited ‎03-03-2010 11:42 AM

Problem still stands that I can't add an IP address because Orange only let's me add a device that it has already recognized... I have to chose from the drop-down menu, can't type in manually.

 

Is there a way to "command" the printer without the HP software?  In other words, now that I've uninstalled all the HP software, is there a way to enter in the password for the wireless to see if the printer can connect without adding it through the router?

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Associate Professor
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Wi-Fi-Guy
Posts: 1,537
Registered: ‎11-17-2008
Message 12 of 13 (1,278 Views)
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Re: unable to connect by wireless: "Failed to retrieve IP"

‎03-03-2010 12:41 PM

Many of the Orange Livebox wireless-routers require you to press a button to add a new device to the network.  The button is probably located on the back of the router.

 

I think we should start over.  Try the process of installing the F4580 printer using the driver from www.hp.com located here.  Once it scans and detects your printer, press the connect button on the back of hte Livebox wireless-router.

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
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euroskip Top Student
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euroskip
Posts: 8
Registered: ‎02-28-2010
Message 13 of 13 (1,272 Views)
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Re: unable to connect by wireless: "Failed to retrieve IP"

‎03-03-2010 01:28 PM

Jackpot.

 

Actually, the Orange router doesn't have this button (only to RESET and turn WI-FI on/off), but I didn't even need that.

 

All we needed was this new software.  Long way round, but it's working.  PrintDoc, thanks for your help even though it was a much simpler solution.

 

-A

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