This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Re: Forgotten Password (3053 Views)
Reply
Honor Student
AD7863
Posts: 4
Registered: ‎03-28-2011
Message 1 of 10 (3,081 Views)
Accepted Solution

Forgotten Network Password

[ Edited ]

Hey guys, a couple of months ago I purchased a HP LaserJet Professional P1102w and it was working fine but somehow the networking settings got messed up so I decided to access the web settings page and sort them out.

 

Now, here's where I ran into a problem.

 

When I clicked on the networking tab, it asked me for a username and password. Now, I'm fairly certain that I did set one but I've forgotten it and I can't seem to get in.

 

Is there anyway I can get around this? I can prove that this printer is mine, right now I'm having to connect it via USB to print anything which is a big hassle. Please help!

 

Thank you.

Please use plain text.
Provost
DavidPK
Posts: 23,383
Registered: ‎09-24-2010
Message 2 of 10 (3,053 Views)

Re: Forgotten Password

Hi,

 

If you didn't set up a password, these are some default combinations that may access the setting page.

 

Username        admin

Password         just leave this blank

 

Username        root

Password         just leave this blank

 

If this doesn't work try Admin for the username and again just leave the password blank.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

Please use plain text.
Honor Student
AD7863
Posts: 4
Registered: ‎03-28-2011
Message 3 of 10 (3,051 Views)

Re: Forgotten Password

Hello, thanks for the help but this didn't work. As I said in my original post, I'm fairly certain that I did set a password so how would I get around it since I seem to have forgotten it.

Please use plain text.
Provost
DavidPK
Posts: 23,383
Registered: ‎09-24-2010
Message 4 of 10 (3,046 Views)

Re: Forgotten Password

[ Edited ]

Hi,

 

Try the method detailed in the link below - forth post down.

 

http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1301339023891+28353475&...

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

Please use plain text.
Honor Student
AD7863
Posts: 4
Registered: ‎03-28-2011
Message 5 of 10 (3,034 Views)

Re: Forgotten Password

This might sound dumb but I can't seem to locate a 'Go' button on my printer..? The only buttons I have is the power one, this red one with a cross on it and the WiFi one.

 

Thanks

Please use plain text.
Provost
DavidPK
Posts: 23,383
Registered: ‎09-24-2010
Message 6 of 10 (3,026 Views)

Re: Forgotten Password

Hi,

 

I believe the following will reset the default wireless settings, but I'm uncertain as to whether it will remove the password/username.

 

Shutdown the printer.  Press and hold both the wireless button and the Red X button and continue holding as you start the printer until the lights all flash together, then release.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

Please use plain text.
Honor Student
AD7863
Posts: 4
Registered: ‎03-28-2011
Message 7 of 10 (3,007 Views)

Re: Forgotten Password

You sir, are a fricken genius. Thank you. :smileyvery-happy:

Please use plain text.
Provost
DavidPK
Posts: 23,383
Registered: ‎09-24-2010
Message 8 of 10 (2,996 Views)

Re: Forgotten Password

Hi,

 

You're welcome, I'm glad it worked :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****


Microsoft MVP - Microsoft Windows Expert - Consumer

Please use plain text.
Student
DebMS
Posts: 2
Registered: ‎07-31-2012
Message 9 of 10 (1,250 Views)

Re: Forgotten Password

I'm having this same problem.  I just reformatted by PC, reinstalled the HP 8500 software, configured the printer for wireless and every time I try to scan something it asks for a username and password.  Nothing you've documented here works.  I've tried browsing to http://192.168.1.6 and trying to change it here asks for it again.

 

THis is insanity.  What an idiotic authentication system.

 

Any help is appreciated.  I have not been able to use my scan features for over six months and this is getting real old.

 

Please use plain text.
Student
irishdpc7
Posts: 1
Registered: ‎09-03-2012
Message 10 of 10 (1,102 Views)

Re: Forgotten Password

I have forgotten my password and my wifi password !!! Help

Please use plain text.