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dobis1011
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Member Since: ‎10-29-2011
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HP 4500 All-in-one Wireless Wep error

I have installed the HP 4500 All-in-one wireless printer.  It recognizes the Apple network and then ask's for the WEP.  I enter that code and it says invalid WEP.  It is not the incorrect password........Help!

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Message 2 of 14 (630 Views)

Re: HP 4500 All-in-one Wireless Wep error

First do NOT use WEP, it is not secure.  Change your Apple network to WPA/WPA2 with a strong 13+ character password that you create.

 

This will also likely fix your printer problem.

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dobis1011
Posts: 14
Member Since: ‎10-29-2011
Message 3 of 14 (624 Views)

Re: HP 4500 All-in-one Wireless Wep error

 

Will this affect other computers in my home?

I'm sure I am putting in the correct WEP key but it tells me it's incorrect......

 

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Message 4 of 14 (618 Views)

Re: HP 4500 All-in-one Wireless Wep error

Yes, you will have to re-login all devices with the new WPA password.  However, this is just a one-time thing and your network will be more secure.  WEP can also cause connection problems like this.

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dobis1011
Posts: 14
Member Since: ‎10-29-2011
Message 5 of 14 (608 Views)

Re: HP 4500 All-in-one Wireless Wep error

Is this common with Mac's and Hp equipment trying to work together? I confirmed that I am putting in the correct password and it's still telling me it's invalid on the computer AND printer.

 

I'm not an expert on Mac's so I'm not sure I want to take on changing the password to WPA. Is it easy enough to change all other device's to still work through the wireless?   HELP!

 

Thanks.

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Message 6 of 14 (602 Views)

Re: HP 4500 All-in-one Wireless Wep error

Changing from WEP to WPA is done in your wireless router.  Let me know what kind it is and I'll help you change it.

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dobis1011
Posts: 14
Member Since: ‎10-29-2011
Message 7 of 14 (583 Views)

Re: HP 4500 All-in-one Wireless Wep error

It's an Apple Airport Extreme...

Is that all you need?

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PrintDoc
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Member Since: ‎08-19-2009
Message 8 of 14 (582 Views)

Re: HP 4500 All-in-one Wireless Wep error

Yup  Open Airport Utility (let me know if you cannot find it - I don't know what operating system you are using), click once on your Airport Extreme on the left of the window, then click "Manual Setup" along the bottom.

 

Navigate to the Wireless tab and then change from WEP to "WPA/WPA2 Personal".  Enter a password that YOU create.  Make sure it is at least 13 characters, numbers and letters, upper and lower case.

 

Click Update.

 

Now go to each of your wireless devices and re-login to your wireless network with your new password.

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I am employed by HP
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dobis1011
Posts: 14
Member Since: ‎10-29-2011
Message 9 of 14 (571 Views)

Re: HP 4500 All-in-one Wireless Wep error

Ok, did that.  It got me a little further but now it's telling me when I try to print "printer is offline".

Should this be this difficult?

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dobis1011
Posts: 14
Member Since: ‎10-29-2011
Message 10 of 14 (570 Views)

Re: HP 4500 All-in-one Wireless Wep error

The scanner will work through the network but still not the printer.

It's telling me "The computer has a working connection but cannot find HP. You may have typed the address incorrectly".......

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