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04-29-2012 05:53 PM
I bought the Photosmart 7515 so I could print from downstairs on my laptop. I have tried absolutely everything to get this printer to stay on and connected to the network, but every time I want to print something, I have to go upstairs, enter my network password, and reconnect it. It stays connected sometimes for hours, once or twice a couple days, but always ends up dropping and not re-establishing the connection.
I am at the end of my rope and am about to return the printer. It's not a time saver, it's a giant hassle.
Re-configured my entire router, reset my router, factory reset and re-configured my router
Gone through every setting on the printer
Tried the HP Diagnostic tools for my network and printer
Assigned my printer a static IP address well out of range of the others
Gone back and forth from static IP to DHCP
I'm a PC and network junkie, and I'm in the US Army Signal Corps. I live and breathe networking, but a device that doesn't save passwords and re-established dropped connections is more of a hassle than I'm willing to deal with. Is there a solution to this that doesn't require me buying another printer that has the common sense to save configs?
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04-30-2012 04:55 PM
How is the signal strength at the printer (print a Wireless Network Test from the front of the printer)?
Try changing the 2.4GHz channel to 11 (yeah, I know it makes no sense but it works).
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I am employed by HP
04-30-2012 09:01 PM
You may also want to turn off the "scan to computer" function (which allows you to select which computer to scan to from the panel on the printer) AND also the "notify me immediately when ink is low". Instead, select the "notify me only when I'm printing."
The scan function can be turned back on when you actually need to use it. Alternately, you can select scan from the computer -- it works fine.
The "ink level" setting may or may not be "sticky" on your machine, and you may need to check it a few times. If it "flips", you may lose connectivity, again.
05-01-2012 09:20 AM
CH11 isn't an option in my neighborhood. I shouldn't have to resort to dumb tricks like that with a $175 printer out of the box. That's like buying a new sports car and being told "just don't drive it over the speed limit."
I'm going to return the printer, I've seen to many other people have the same problem with no resolution. I've bought HPs for DECADES and after this, I don't know what to think. There are so many common sense things like working out of the box that seem to be a challenge for the current crop of products.
I don't think it's too much to ask for a wireless printer to stay connected to your network.