HP 7525 printer (115 Views)
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Student
sspeights
Posts: 1
Registered: ‎07-25-2013
Message 1 of 3 (115 Views)

HP 7525 printer

My printer screen says Missing or failed printhead

I have tried all the troubleshooting suggestions 

now what??

PhD Student
FixPrint
Posts: 811
Registered: ‎07-15-2013
Message 2 of 3 (95 Views)

Re: HP 7525 printer

Hi sspeights,

 

I hate to hear you are having issues.  Please Click Here to make sure all steps related to this issue have been performed.  Please see the steps below for a printhead reset that may assist with this issue.  If you are still unable to clear the error please contact HP technical support (1-800-474-6836) to explore upgrade or replacement options available based on warranty status of the unit. 

 

Printhead reset:

 

1. Remove all cartridges (with power on)

2. Remove the printhead (with power on)

3. Unplug unit from power source, wait 30 seconds

4. Plug power source directly into wall outlet

5. Wait for error to indicate printhead is missing

6. Insert printhead

7. Wait for error to indicate cartridges are missing

8. Insert cartridges

9. Ensure printhead latch is firmly in down position

10. Let printer complete maintenance cycle

 

Hope this helps!

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Thank You,
I work for HP.
Professor
jabzi
Posts: 1,957
Registered: ‎04-11-2012
Message 3 of 3 (92 Views)

Re: HP 7525 printer

Hello sspeights,

 

Please access the document using the below link  that should help you resolve the issue .

Missing or Failed printhead

 

or  copy paste the below URL in browser ..

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03379735&cc=us&dlc=en&lc=en&product=5286643&tmp...


Regards,
Jabzi

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Regards,
Jabzi

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