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10-19-2011 11:31 AM
HP All In One Officejet Ppro 8500 A Plus.
Printer requires a proxy server. I have a home network with NO proxy servers. Just a Linksys router (WRT54G). I see a lot of folks with the same issue but I don't find any solutionns.
Effect is that I can not use products and services that were sold as part of the package.
Any solutions would be welcome (no I am not going to purchase and set up a proxy server).
Solved! Go to Solution.
10-19-2011 03:59 PM
Uh, to my knowledge this printer does not require a proxy server. Where did you read that? What error messages are you getting?
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I am employed by HP
10-19-2011 04:52 PM
If you work for HP, you might want to do some research. When you set the printer up and let it automatically assign the IP information, by default, it sets the DNS.
The solution turned out to be to set a manual IP address, set the 1st DNS as the router address and clear the second.
Where it asks for the proxy is at every attempt to set up the web service on the printer itself - clearly and without any additional information it simply states (incorrectly) that a proxy server is needed.
There are hundreds of complaints about the same issue and problem - you only need to look.
Very bad design and very bad documentation on providing a solution.
Not impressed at all.
11-04-2011 01:37 AM
Dear DAVEO: I have the same printer and the same problem: I have a domestic WiFi network without proxy server and to access to the web services (particularly to update firmware) the printer ask me to configure a proxy server (!?) .
I have followed your recommendations: set a manual IP address, set the 1st DNS as the router address and clear the second.
But, when I ask to "verify updating" the printer seams to search something for about 30 seconds and after that it turn to ask me to configure a proxy server. May be I do not understood your method to solve the problem.
I will appreciate any help.
11-04-2011 09:24 AM