Question
Reply
 
Top Student
SCGMan
Posts: 7
Member Since: ‎08-23-2011
Message 1 of 2 (879 Views)

HP 8500 a909a cannot connect on wireless network

Saw that there were many problems similar to this, but no solution, so posting again.

 

Particulars:

HP8500 is connected via ethernet to Buffalo N  Wireless Router

Has static IP address 192.169.11.4

 

I can access and print from a Dell Lattitude running Windows 7 Professional (32 bit)

 

I cannot see the printer from my new Toshiba Satellite L755 running Windows 7 Home Premium (64 bit)

 

Things I have tried:

- Re-install HP Drivers

- Run HP Network Utility

- Set static IP on Printer (192.168.11.4)

- changed cable and port on router

 

Here is the configuration information from the computer that can see and print (Kenny) and from the computer which cannot see the printer (Sherry)

 

My working Computer Settings:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\kenny>arp -a

 

Interface: 192.168.11.8 --- 0x18

  Internet Address      Physical Address      Type

  192.168.11.1          00-16-01-a1-b7-8e     dynamic

  192.168.11.3          d0-df-9a-1e-55-d7     dynamic

  192.168.11.4          00-26-55-6f-cf-18     dynamic

  192.168.11.255        ff-ff-ff-ff-ff-ff     static

  224.0.0.22            01-00-5e-00-00-16     static

  224.0.0.251           01-00-5e-00-00-fb     static

  224.0.0.252           01-00-5e-00-00-fc     static

  224.0.1.60            01-00-5e-00-01-3c     static

  239.255.255.250       01-00-5e-7f-ff-fa     static

  255.255.255.255       ff-ff-ff-ff-ff-ff     static

 

C:\Users\kenny>ipconfig /all

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : vs-220

   Primary Dns Suffix  . . . . . . . : a123.com

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : a123a.com

 

Wireless LAN adapter Wireless Network Connection 3:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Airlink101 Wireless N USB Adapter

   Physical Address. . . . . . . . . : 00-21-2F-38-89-10

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::10b6:1e74:503a:28b5%24(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.11.8(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Tuesday, August 23, 2011 7:49:25 AM

   Lease Expires . . . . . . . . . . : Thursday, August 25, 2011 7:49:48 AM

   Default Gateway . . . . . . . . . : 192.168.11.1

   DHCP Server . . . . . . . . . . . : 192.168.11.1

   DHCPv6 IAID . . . . . . . . . . . : 553656623

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-B7-A6-DF-00-1C-23-3E-83-84

 

   DNS Servers . . . . . . . . . . . : 192.168.11.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controlle

r

   Physical Address. . . . . . . . . : 00-21-70-97-F8-B4

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{F27E8A23-DB95-4B8D-9269-82B787CB785B}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{BBD88342-ED15-4717-AAE0-870E5A028C02}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

 

 

 

My non-Working computer settings:

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

 

C:\Users\Sherry>arp -a

 

Interface: 192.168.11.3 --- 0xb

  Internet Address      Physical Address      Type

  192.168.11.1          00-16-01-a1-b7-8e     dynamic

  192.168.11.8          00-21-2f-38-89-10     dynamic

  192.168.11.255        ff-ff-ff-ff-ff-ff     static

  224.0.0.22            01-00-5e-00-00-16     static

  224.0.0.252           01-00-5e-00-00-fc     static

  224.0.0.253           01-00-5e-00-00-fd     static

  224.0.1.60            01-00-5e-00-01-3c     static

  239.255.255.250       01-00-5e-7f-ff-fa     static

  255.255.255.255       ff-ff-ff-ff-ff-ff     static

 

C:\Users\Sherry>ping 192.168.11.3

 

Pinging 192.168.11.3 with 32 bytes of data:

Reply from 192.168.11.3: bytes=32 time<1ms TTL=128

Reply from 192.168.11.3: bytes=32 time<1ms TTL=128

Reply from 192.168.11.3: bytes=32 time<1ms TTL=128

Reply from 192.168.11.3: bytes=32 time<1ms TTL=128

 

Ping statistics for 192.168.11.3:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

C:\Users\Sherry>ipconfig /all

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : Sherry-PC

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

 

Wireless LAN adapter Wireless Network Connection 2:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter

   Physical Address. . . . . . . . . : D0-DF-9A-1E-55-D7

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Ethernet adapter Local Area Connection:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Atheros AR8152/8158 PCI-E Fast Ethernet C

ontroller (NDIS 6.20)

   Physical Address. . . . . . . . . : E8-9A-8F-4A-6B-D4

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

 

Wireless LAN adapter Wireless Network Connection:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PC

I-E NIC

   Physical Address. . . . . . . . . : D0-DF-9A-1E-55-D7

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   Link-local IPv6 Address . . . . . : fe80::8c68:1304:d41d:ef93%11(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.11.3(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Monday, August 22, 2011 8:32:19 AM

   Lease Expires . . . . . . . . . . : Wednesday, August 24, 2011 8:32:19 AM

   Default Gateway . . . . . . . . . : 192.168.11.1

   DHCP Server . . . . . . . . . . . : 192.168.11.1

   DHCPv6 IAID . . . . . . . . . . . : 248569754

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-85-CC-A6-D0-DF-9A-1E-55-D7

 

   DNS Servers . . . . . . . . . . . : 192.168.11.1

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter isatap.{87C7DAE7-4DB0-4D2E-8BED-76D8DBE72736}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.{3678E19E-070C-485C-BE5A-7291B32FFCE9}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Local Area Connection* 12:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft 6to4 Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3866:28d3:b476:8c3f(Pref

erred)

   Link-local IPv6 Address . . . . . : fe80::3866:28d3:b476:8c3f%14(Preferred)

   Default Gateway . . . . . . . . . : ::

   NetBIOS over Tcpip. . . . . . . . : Disabled

 

Tunnel adapter isatap.{541EC5A7-625F-4482-8F72-0F020AE8D651}:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

 

Any suggestions welcome!  Thanks in Advance!

 

Student
maerob01
Posts: 1
Member Since: ‎07-17-2014
Message 2 of 2 (56 Views)

Re: HP 8500 a909a cannot connect on wireless network

I've got the same problem.     Recent MS and HP updates and all of a sudden, "missing driver."

Won't print wireless.

Troubleshoot points to "Teredo Tunneling Adaptor," saying "this device cannot start (code 10)"

7/17/2014

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation