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Re: HP C6380 - Print job stalls part way through (1382 Views)
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marigoldilemma Honor Student
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marigoldilemma
Posts: 2
Registered: ‎01-05-2009
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HP C6380 - Print job stalls part way through

‎01-06-2009 01:45 PM

My wife and I bought a new Dell Studio 15 (Vista 64 SP1) and an HP C6380 over Christmas. We have AT&T DSL and we use the wireless 2WIRE router/modem device. When I went to install the software for the printer, the Dell just kept spitting out the cd-rom. Odd I thought. I talked to HP and they suggested I just download the installation software for 64 bit Vista. I did so and went through the installation with no problems. Test prints worked fine and I thought we were home free. Well...

 

About 40% of the time when we print, the printer begins to print and gets about 1/4 or 1/8 of the way through a page and then it stalls out. The print monitor on the computer gives an error message, but I can't seem to get any more details than there is an error. The printer itself just says it's printing and eventually it will just spit out the unfinished page. It often happens when printing documents that are longer than 1 page. I've seen this error mentioned in various Google searches I've done, but no one seems to know how to fix it. I think it has to do with Vista and the HP printer not getting along. I don't believe the router is the issue. Has any one any suggestions on what we might do to fix this issue? Thanks.

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Associate Professor
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Wi-Fi-Guy
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Registered: ‎11-17-2008
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Re: HP C6380 - Print job stalls part way through

‎01-08-2009 02:41 AM

There have been reports of Vista not working well with older networking equipment.  Here's a link to a Microsoft note on this subject.

 

I also have a couple of other questions:

 

  1. When the printer stalls, can you ping the printer from the PC?  Can you access the printer's internal web page by browsing its IP address?
  2. How is the PC connected to your network (wired or wireless)?
  3. Are there other wireless devices on the network besides your PC and your printer?
  4. When the printer stalls, can you still browse the internet from your PC?


Regards / Jim B

 

 

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
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Associate Professor
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Registered: ‎11-17-2008
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Re: HP C6380 - Print job stalls part way through

‎01-30-2009 11:47 AM

Can you tell me the model of the 2WIRE wireless-router you're using? There appears to be an issue with some wireless printers and some 2WIRE wireless-routers that I want to track down.

 

Thank-you

Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.
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