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jcm15
Posts: 3
Member Since: ‎02-07-2011
Message 1 of 17 (7,051 Views)

HP DeskJet 6980 Wireless Printer continually goes offline

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I use a HP DeskJet 6980 Wireless Printer.  It continually goes offline whenever I start up my PC and connect to my home network.  It also happens when I wake up the PC from sleep mode.  This is the only printer where I have this problem.  I fixed it once before but forgot what I did to fix it.  I am using Windows 7.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 17 (7,037 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

Tell me about your network - router brand/model, encryption type (WEP, WPA, etc) and ISP type (DSL, Cable, etc).

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Honor Student
jcm15
Posts: 3
Member Since: ‎02-07-2011
Message 3 of 17 (7,027 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

Linksys E3000; WPA; Cable.

 

PC OS is Windows 7.

 

All XP PC work fine.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 4 of 17 (7,018 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

Oh, if it works OK on an XP machine, let's pick on the Win 7 PC.  There are a couple of updates on this page, have you tried them?

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Honor Student
jcm15
Posts: 3
Member Since: ‎02-07-2011
Message 5 of 17 (6,992 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

I tried both items you suggested in the link before and then again last night. Neither worked.

Honor Student
genekuz
Posts: 2
Member Since: ‎03-03-2011
Message 6 of 17 (6,867 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

 


jcm15 wrote:

I use a HP DeskJet 6980 Wireless Printer.  It continually goes offline whenever I start up my PC and connect to my home network.  It also happens when I wake up the PC from sleep mode.  This is the only printer where I have this problem.  I fixed it once before but forgot what I did to fix it.  I am using Windows 7.


 

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 7 of 17 (6,856 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

When the printer appears offline, run this on the offending PC: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...

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Honor Student
LewofVirginia
Posts: 3
Member Since: ‎03-06-2010
Message 8 of 17 (6,529 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

This utility did not work.  I could not get past the connectivity test, even after rebooting my computer and recycling the power on my printer.

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PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 9 of 17 (6,522 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

OK, let's set a static IP address for the printer:

- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is 192.168.1.100 to .149.  Let's use 192.16.1.200 for your printer's IP address.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.

Now, shut down the router and printer, start the router, wait, then start the printer.

After this you may need to redo 'Add a Printer' using the new IP address.

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Teacher
pctech33
Posts: 229
Member Since: ‎02-03-2011
Message 10 of 17 (6,303 Views)

Re: HP DeskJet 6980 Wireless Printer continually goes offline

Hi,

 

If you are not able to make HP DeskJet printer online, then you need to clear the print jobs.

 

For that, you need to double click on the Printer.

 

Then you have to go to the ‘Printer Menu’.

 

In that you need to select the option ‘Cancel All Documents’.

 

Sometimes, stuck printing jobs may force the printer to go offline.

 

You need to try once again, in order to set the printer back online and then try printing a test page.

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