Question
Reply
 
Tutor
Christiandk2
Posts: 3
Member Since: ‎03-21-2011
Message 1 of 24 (25,390 Views)
Accepted Solution

HP Deskjet 3000 (j310a) - Wifi problem

I can't get the printer to connect to the wireless network. The main problem is that the router don't have a WPS button. And i can't find any way to config the printer via the USB.

 

Router - Zyxel 2602HW-D1A

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 2 of 24 (25,362 Views)

Re: HP Deskjet 3000 (j310a) - Wifi problem

Either load the HP software from the CD that came with the printer or get the latest software for your printer from the "Support & Driver" link at the top of this page.

 

Make sure your printer is NOT plugged into your computer with USB when you start the software.  It will ask you what type of connection you want, choose Wireless or Network (not USB).

 

Now, the software will eventually ask you to plug in a USB cable temporarily so that the computer can tell the printer about your network.  Plug the cable in only when it asks you to and remove it when it tells you to.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Tutor
Christiandk2
Posts: 3
Member Since: ‎03-21-2011
Message 3 of 24 (25,353 Views)

Re: HP Deskjet 3000 (j310a) - Wifi problem

Problem fixed.

 

1. Connect to the print own network via wifi.

2. Print out a report, to get the printers ip

3. Enter printer ip in a browser

4. Config the printer via the printer webserver, to make it connect to the right network.

5. Print out a new report, to check that it has connected to the right network.

6. Connect to normal network, and search for the printer and install drivers.

Tutor
Christiandk2
Posts: 3
Member Since: ‎03-21-2011
Message 4 of 24 (25,351 Views)

Re: HP Deskjet 3000 (j310a) - Wifi problem

Thanks for posting

Top Student
VicM
Posts: 5
Member Since: ‎10-27-2011
Message 5 of 24 (23,881 Views)

Re: HP Deskjet 3000 (j310a) - Wifi problem

What exactly is meant by instruction number one please?

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 6 of 24 (23,879 Views)

Re: HP Deskjet 3000 (j310a) - Wifi problem

I think they mean to run the software to connect the printer to your wireless network.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Student
Pen6453
Posts: 1
Member Since: ‎11-10-2011
Message 7 of 24 (23,709 Views)

Hp deskjet 3000 wifi problem

     You guys need the disk it will tell you everything ok? ( i dont have it so dont ask) and please help me

 

                                                                                                                                                                                                                            

 Please kudos me if this helped or if you have the same problem

 

thank you!

Top Student
VicM
Posts: 5
Member Since: ‎10-27-2011
Message 8 of 24 (23,694 Views)

Re: Hp deskjet 3000 wifi problem

The disc I have doesn't support the latest Mac OS so I had to download the software off the net.

Meanwhile the software download doesn't have a wizard that connects the computer to wifi unfortunately.

It's a thinker.

Provost
PrintDoc
Posts: 20,354
Member Since: ‎08-19-2009
Message 9 of 24 (23,679 Views)

Re: Hp deskjet 3000 wifi problem

Huh?  When you run the HP softare make sure there is NOT a USB cable connected to the printer.  Choose Network or Wireless connection type and follow the instructions.

________________________________________________________
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.

I am employed by HP
Top Student
VicM
Posts: 5
Member Since: ‎10-27-2011
Message 10 of 24 (23,671 Views)

Re: Hp deskjet 3000 wifi problem

That's the problem - even without a USB connected the software doesn't give me that option.

I need to do it manually some how.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation