HP Deskjet F4280 - can print test page but nothing else on new Windows 7 laptop on home network

[lisamcgack]

I hope you can help me.  I have an HP Deskjet F4280 set up on my desktop computer running Windows Vista Home Premium 64x.  I've also got a home network on a D-Link Wireless N router.

My new laptop is a Toshiba with Windows 7.  I can connect to the network no problem and can add the printer (attached to my desktop via USB) and can print the test page.  My problem is that I can't print any other documents.  When I check the print queue all it says is "spooling" and then after a few seconds the job just disappers from the queue.

I connected the printer directly to the laptop and dowloaded the drivers for Windows 7 and it works fine. I've uninstalled and reinstalled all software on both computers.  I've spent hours trying different solutions I've found on this web-site and others...and nothing works!  I am very frustrated to say the least.

Is there any way you can help me???

[pcwizard]

Hi lisaamcgack, 

Run the following utilities. 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02691615&cc=us&dlc=en&lang=en&lc=en&product=339...

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02114788&cc=us&dlc=en&lang=en&lc=en&product=339...

[lisamcgack]

Hi,

I tried what you suggested and I still have the same problem.  I did however get the following message while running the Printer Install Wizard:

The current full HP software is already installed for the selected printer but the basic functionality drivers appear to be missing or configured incorrectly.  Click next for assistance.

After I click next it instructs me to go into the Device Manager and update the printer drivers, which I did, and it still doesn't work.  I am only able to print a test page but nothing else.  The document shows up the print queue with a spooling status and then after a few minutes disappers altogether.

[pcwizard]

Hi lisamcgack, 

Uninstall the printer, and then run the following utility at the link below.

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-100441-1&cc=us&dlc=en&lc=en...

[lisamcgack]

Hi PCWizard,

I uninstalled the printer and then ran the utility as you suggested.  The first error message I got was "The wizard has detected a problem with the driver software for the selected printer.  Please click next to install full HP software for the selected printer".  I did that and installed the HP Deskjet F4200 Series software.  Upon running the wizard again after the software install, I got the following error message "The current full HP software is already installed for the selected printer but the basic functionality drivers appear to be missing or configured incorreclty.  Click next for assistance".  After clicking next it advised me to update my printer drivers via the Device Manager.  I did as instructed and I still can't print any documents.  I still have the same problem mentioned above - my document gets sent to the print queue  but the status says "spooling" and after a few seconds it disappears from the print queue but does not print.

If I attach the printer directly to the laptop...it works fine, I don't have any problem printing any docouments.  The problem only occurs when I try to print from the laptop when the printer is attached to my desktop on my home network. 

[pcwizard]

Hi lisamcgack, 

What is the operating system on the desktop?

If you connect the printer to the desktop does it print fine?

If you connect the printer to the laptop does it print fine?

It sounds like you are attempting to print share the printer from the desktop computer is this correct?

[lisamcgack]

Hi PCWizard,

Desktop O/S is Vista Home Premium x64 - Service Pack 2

Yes printer works fine when connected to desktop.

Yes printer works fine when connect to laptop.

Yes...wanting to print share the printer from the desktop.

[pcwizard]

Hi Lisamcgack, 

Print sharing is a Microsoft supported application. Since the printer is working on the computers independently. Then this would be an issue between the operating systems. Check out the following Microsoft document on print sharing.  

http://windows.microsoft.com/en-US/windows-vista/Share-a-printer

[lisamcgack]

Thanks PCWizard...I'll see if Microsoft can solve the issue.