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Top Student
onewaysiying
Posts: 5
Member Since: ‎01-24-2014
Message 1 of 8 (288 Views)

HP Envy 4500 wireless problem

[ Edited ]

I just bought a HP envy 4500 today..

I set up according to the instructions and all was working perfect! But after printing about 5 documents via wireless, it dont work!

 

I am printing double sided, it prints only 1 page and the screen show "printing" forever. So i cancel the job and try it again.. Same problem..

 

But now, it won't even print at all.. its say now printing but nothing comes up..

 

Tried googling and saw on forum to download the HP doctor software thingy, run it and it was able to print the test report..

but still can't print my document -.-!

 

*using PC, windows7

 

Tried uninstalling as well, but no help at all~ 

 

How can i get my wireless working!!

 

Regents Professor
8lives
Posts: 5,265
Member Since: ‎12-02-2008
Message 2 of 8 (274 Views)

Re: HP Envy 4500 wireless problem

Check that the 4500 firmware is up to date. (Version MKM1FA1322BR is latest)

Take a look at this HP link.

 



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Top Student
onewaysiying
Posts: 5
Member Since: ‎01-24-2014
Message 3 of 8 (266 Views)

Re: HP Envy 4500 wireless problem

Thanks for your reply..

 

I downloaded the HP device updater but i cant update it.Capture.PNG

 

connected to your computer - i can connect thru wireless right?

 

-its power on and without any errors already~

Regents Professor
8lives
Posts: 5,265
Member Since: ‎12-02-2008
Message 4 of 8 (263 Views)

Re: HP Envy 4500 wireless problem

Use the USB port for the firmware update.



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Please mark the post that solves your issue as "Accept as Solution".
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Top Student
onewaysiying
Posts: 5
Member Since: ‎01-24-2014
Message 5 of 8 (260 Views)

Re: HP Envy 4500 wireless problem

using the usb.. same problem as previous..

 

tried printing documents out this time round with usb.. Same thing happens, stuck at now printing..

Regents Professor
8lives
Posts: 5,265
Member Since: ‎12-02-2008
Message 6 of 8 (257 Views)

Re: HP Envy 4500 wireless problem

Does the Print & Scan Doctor show any errors when printing to the USB port?

Restart the print spooler. (see this link for instructions, #7)



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Please mark the post that solves your issue as "Accept as Solution".
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Top Student
onewaysiying
Posts: 5
Member Since: ‎01-24-2014
Message 7 of 8 (252 Views)

Re: HP Envy 4500 wireless problem

I got all green ticks for my doctor scan~ restarted the spooler as well

tried printing the test page wireless/wired and its out perfectly~

 

When i try to print my documents.. is just stuck there at now printing... though the printer is makng some sounds~

 

Top Student
onewaysiying
Posts: 5
Member Since: ‎01-24-2014
Message 8 of 8 (250 Views)

Re: HP Envy 4500 wireless problem

Okay,   i just tried printing other documents~ and it works!! LOL

 

I HAVE NO IDEA why is there a problem with tht particular file.. it is so weird!!

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