HP Laserjet P1102W Wireless Connection Trouble (25114 Views)
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klzak
Posts: 7
Member Since: ‎02-23-2012
Message 1 of 114 (25,114 Views)
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HP Laserjet P1102W Wireless Connection Trouble

I have a P1102W which was working fine wirelessly until it wasn't.  I am using an AT&T Uverse 2Wire router and Windows Vista.  I haven't changed anything and one day the network would not recognize the wireless printer.  I have powered down (unplugged) everything and powered back up with no success. I have uninstalled and tried to reinstall the printer, and just get a message that the network was unable to connect to the printer.  The printer will work when connected with a cable, but the blue wireless indicator light just blinks and then goes off - indicating that there is no wireless signal.  All other wireless devices and printers on this network work just fine.  HP support was no help, due to the warranty having been expired 2 DAYS ago!  Any help would be greatly appreciated!

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 114 (25,054 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

Hi ktzak, 

 

Update the firmware to the latest version, and then try and reconnect the printer to your network. Let me know what you find out?

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-95176-3&cc=us&dlc=en&lc=en&...

I am an HP employee.

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klzak
Posts: 7
Member Since: ‎02-23-2012
Message 3 of 114 (25,038 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

I was so encouraged to have a possible answer!  But I installed the firmware and tried to reinstall the printer with no success - same problem as before.  Any more suggestions?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 114 (25,022 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

[ Edited ]

Hi ktzak, 

 

Lets check the hardware of the printer to see if this is what is causing the issue. To do this I will need you to install the printer wirelessly on a different computer. Let me know if you have the same issue?

I am an HP employee.

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klzak
Posts: 7
Member Since: ‎02-23-2012
Message 5 of 114 (25,010 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

Thanks for your reply.  I can't install the printer wirelessly - that's exactly the problem I am trying to resolve.  I have tried to install it wirelessly on 3 different computers (and an iphone) with no success.  It seems that the printer is not sending out a wireless signal? I was able to install it with the USB cable and it works that way,  but will not connect wirelessly.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 6 of 114 (24,995 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

Hi klzak, 

 

It appears that the wireless radio has quit working on this printer. Do you have an extended warranty on this printer?

I am an HP employee.

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Tutor
klzak
Posts: 7
Member Since: ‎02-23-2012
Message 7 of 114 (24,994 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

Nope.  What would it take to repair?  Is an extended warranty worth it or should I just replace the printer?

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 8 of 114 (24,992 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

[ Edited ]

Hi klzak, 

 

Check out the links below for additional options. 

 

If your product is out of warranty , click here to view additional printer support options starting as low as $20.
I am an HP employee.

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Honor Student
tudorguy
Posts: 2
Member Since: ‎02-03-2012
Message 9 of 114 (24,947 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

Alas, the wireless radio appears to have stopped working on my P1102W printer too-- after eighteen months of (very) light use.  Oh, well.  I guess I can print using the USB cable.  Or convert it into an expensive , ugly doorstop.  But I will NEVER buy anythig from Canon again.


Student
shannon1434
Posts: 1
Member Since: ‎06-04-2012
Message 10 of 114 (24,204 Views)

Re: HP Laserjet P1102W Wireless Connection Trouble

Completely ridiculous!!!! This should not be happening to these printers already. My printer will not connect to my computer. I did not buy this printer so I could have it plugged into my computer. Im so very angry with HP right now. I figured I would get an HP because of the name and here I am a year later left with a peice of junk!!!! 

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