Question
Reply
 
Honor Student
Noranderson
Posts: 4
Member Since: ‎01-02-2013
Message 1 of 6 (235 Views)

HP Officejet 4500 G510 on Windows 7

I have a HP Officejet 4500 G510 that I'd like to connect my fax to.  Test passed, but can't send or receive fax.  I have all the necessary wiring.  Had a test fax sent to me, but printer/phone rings, but won't accept fax.  Please help!

Grad Student
SammanthaR
Posts: 242
Member Since: ‎01-09-2013
Message 2 of 6 (234 Views)

Re: HP Officejet 4500 G510 on Windows 7

Is your auto answer turned on? You can turn auto answer on and change the number of rings to answer and this might resolve your problem. 

 

I work for HP. 

I work for HP.
Honor Student
Noranderson
Posts: 4
Member Since: ‎01-02-2013
Message 3 of 6 (224 Views)

Re: HP Officejet 4500 G510 on Windows 7

Auto answer is turned on.  Should the number of rings be less than the number of rings on the home phone for the fax to pick up?

Thanks!

Honor Student
Noranderson
Posts: 4
Member Since: ‎01-02-2013
Message 4 of 6 (216 Views)

Re: HP Officejet 4500 G510 on Windows 7

Hello?  I haven't received a reply regarding my last post...  Can someone help?

Thanks!

Honor Student
Katie_09
Posts: 3
Member Since: ‎12-20-2011
Message 5 of 6 (212 Views)

Re: HP Officejet 4500 G510 on Windows 7

Are you using a Answering Machine or Voicemail on the same line as the fax?

 

If you are using an Answering Machine on the same line the rings to answer should be set to the same as the Answering Machine or 2 more rings than the Answering Machine.

If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!

Although I work for HP, my posts and replies are my own opinion and not those of HP
Honor Student
Noranderson
Posts: 4
Member Since: ‎01-02-2013
Message 6 of 6 (209 Views)

Re: HP Officejet 4500 G510 on Windows 7

Thank you.  I do have a vm from my phone provider.  I had the rings set on different setting, so I will change that to the same number and see if that works.  I will definitely give you Kudos if this problem is resolved.  I am frustrated since I did follow the instructions provided by HP and I still cannot get this to work.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation