HP Officejet 4500 G510n freezes in "power save mode"

[montalex]

That's what happened to me, rspruilljr.  After I did what the tech guys told me to do, the problem got progressively worse.  The replacement printer was no better.  However, I'm pretty sure that if HP sends you a replacement at this time it won't have the same problem.  Otherwise, they'll do what they did with me, which is they gave me a certificate to buy another printer.  There must have been some of these printer that were fine, thus, they didn't pull the model, or make a big announcement. I'm satisfied with the resolution to my problem, but not very happy with how long it took.  I'd still buy another HP printer.

[rspruilljr]

well, printer will not let me scan, fax or copy, but I can print from a program. The solution from Tech Support presented another set of problems. I had called again after the initial solution but it didn't help.

Tech support called today, asked the pertinent questions then said they are sending an upgrade replacement over night.

So, my suggestion is, call tech support, be explicit when explain the problem, let them work it out, be patient, call back immediately if the problem persists, documenting everything.

Hopefully the firmware solution will resolve the problem or HP will replace the printer.

What more can be done?

[cpdowelles]

Hi,

Thanks for sharing your solution.  Could you share the number you called for tech support?

Thank you!

C.

[rspruilljr]

1-800-474-6836,

good luck

[DebbyNixonMD]

I have been very unhappy with this printer. It freezes and I don't know how to make it start except to unplug it and plug it back in. Right now it has quit printing and it is not out of ink. It is the worst printer I have ever owned.

[cpdowelles]

What's crazy is the business HP is risking.  I am getting ready to by an ultraportable laptop and one of HPs is recommended but I took it off the list because I'm not happy with their lack of support and lack of quality.

[montalex]

I actually experienced pretty good customer support on this issue.  They were certainly stymied by the problem, which seemd not to affect all printers of this model.  They first sent me a replacement, then, when the problem persisted with the replacement, they sent me a gift certificate to buy another model of my choice.  They told me to keep the 2nd 4500, and perhaps there would be a firmware upgrade that would fix the problem. Clearly, it is not a firmware problem, but something in the hardware of some of these printers.  What could HP do?  Recall them all?  Most were probably O.K. At the very least, I would like to have seen an admission on the support forums that there were defective printers out there.

I would certainly not hesitate to buy one of their very good laptops.

BUT... I don't understand why this thread is marked SOLVED!  It certainly was never SOLVED!

[cpdowelles]

Thanks, that's good to hear.... I'll try again.

[brockel2]

Mine was already wireless mode off,,,reset to be sure,,,problem continues.

[JeanRobbie]

Re: HP Officejet 4500 G510n freezes in "power save mode"

I have had my HP Officejet 4500 G510 for only a month and it is frozen in save mode.  I unplugged it and plugged it back in the wall several times, still won't  come out of save mode.  I have called HP Support and they told me this printer has a history of this problem and they  would send me a refurbished one, not a new one, or they would give me a good deal on a new upgrade printer for $149.00!!  Best Buy has the same price that HP offered for the exact upgrade HP printer.  HP is your warranty not worth the paper it is written on!

 HP  fix this problem.! I have bought HP printers and computers for years but if they don't fix this problem, I intend to look elsewhere and another brand when I need another printer or computer. Why don't HP take this model off of the market..   If I had known about the history of this printer's  problem before I bought this printer I would  certainly have bought a different model.