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HP Officejet 4500 wireless connect setup problem

I just set up my Officejet 4500 wireless(Model G510). My network was detected by installation CD and manual wireless wizard setup, but not by automatic wireless wizard. After connecting, both showed the result  "printer cannot find the router, please check if the network name and password are correct". However I am certain the network detected and password were correct. Could you help me on this issue? Thanks!

Accepted Solution

Re: HP Officejet 4500 wireless connect setup problem

Let's make sure the printer is not broken.  Can it make a copy from the front of the printer?

 

Did you uninstall the HP software using the HP uninstaller, reboot and then download and install the latest software for your printer from the "Support & Drivers" link at the top of this page.

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Member Since: ‎08-19-2009
Message 2 of 28 (15,968 Views)

Re: HP Officejet 4500 wireless connect setup problem

What router?  What kind of encryption (WEP, WPA, etc)?  What operating system?

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Message 3 of 28 (15,949 Views)

Re: HP Officejet 4500 wireless connect setup problem

Hey, sortoff have the same problem.

 

Here is my current setup and actions I have taken:

 

1) The "Officejet 4500 wireless" successfully connected via usb to my desktop PC running windows 7 and it prints.

2) I have installed the software that came with the product.

3) I have a Netgear router (WPA) connected to my PC with a network cable. This router has wireless capability.

4) Using the screen on the printer I could successfully connect to the router.

 

Now my problem is that when I plug out the USB cable, I cant connect to the printer via the wireless router. I dont have any antivirus programs to block the connection.

 

Any advice please?

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Posts: 3
Member Since: ‎08-10-2011
Message 4 of 28 (15,944 Views)

Re: HP Officejet 4500 wireless connect setup problem

Hi thanks for your support. Following my router setting info.:

 

OS- Window 7

Router: Cisco Linksys E2000

Router Setting:

Encryption WPA2- Personal

TEK

 

Passphrase is my phone number, so it contains no letter that could be capitalized.

I'm sure the current network name is correct. Could you advise if there is anything I should check for the wireless detection?

 

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Message 5 of 28 (15,933 Views)

Re: HP Officejet 4500 wireless connect setup problem

Try changing from WPA2 back to WPA with the same password.

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Member Since: ‎08-10-2011
Message 6 of 28 (15,900 Views)

Re: HP Officejet 4500 wireless connect setup problem

Great! Thank you for your reply. I changed my WPA2-personal to WPA-personal last night and successfully installed the printer. However, I couldn't access my Window 7 browser due to the change. Is WPA the only accepted encryption type for the printer? Otherwise thank your team's support. :smileyhappy:

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Message 7 of 28 (15,889 Views)

Re: HP Officejet 4500 wireless connect setup problem

I am thinking that the printer only supports WPA, not WPA2.  If your router has a WPA/WPA2 Personal mode, use that.  Otherwise you are stuck with WPA, sorry.

 

You may have to re-login to the wireless network on Win 7 to have it accept the new password type.

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Message 8 of 28 (11,931 Views)

Re: HP Officejet 4500 wireless connect setup problem

trouble connecting existing HP 4500 to new router

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Message 9 of 28 (11,922 Views)

Re: HP Officejet 4500 wireless connect setup problem

Yes, and.....

 

What router?  What error message?  What operating system?

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Member Since: ‎12-03-2012
Message 10 of 28 (10,106 Views)

Re: HP Officejet 4500 wireless connect setup problem

Hello, I have a similar problem. My printer doesnt print but scans wirelessly. I want it to print wirelessly from my laptop (also wi-fi connected). It prints test pages from its cpanel, copys, and scans. It's connected to the pc because scans wirelessly.

info:

router TP-link TL-WR841N

OS Vista 64

HP 4500 Wireless

 

Thank you.

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