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08-13-2010 05:32 AM
I've searched the forum but unable to find a solution to my problem.
My printer is locked up and will not go in sleep mode. The on/off button will not work and is always lit. I'm unable to print but however I am able to receive faxes. The only way that I can cut it off is by unplugging the power cord but when it does come back up it gives me a warning about unplugging it that way will damage the printer and to use the on/off button and it locks up again.
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08-13-2010 09:10 AM
Reset the printer by holding the # and 6 keys while powering up.
It sounds dead to me, but this may work. If it does not, try the # and 9 keys.
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I am employed by HP
12-01-2010 02:30 PM
So, I've been having the same problem. I received the same solution from tech support in India, which has been the most knowlegable HP tech center I've talked to yet. However, this solution is only temporary (for me), and it keeps happening again and again. Additionally, each time I use the #6 (or #3) solution it uses up a large quantity of ink to clean the heads. I've probably wasted an entire round of cartridges doing this.
Also, as a warning, the tech center told me not to use the #9 solution, only in an emergency as it can have permanent effects on your printer.
That said, is there a solution for this other than #6? This is basically doing a complete reset on the system and silly as a continued means of operation. This seems like a severe product flaw, and it seriously hampers my business.
Please find us an answer, or, I want a replacement that actually works properly.
02-07-2011 01:35 AM
I have been battling this problem for the last 8 months. The printer worked just fine for the first 4, then all of a sudden started doing this "locking up". My setup: Wireless G, static IP, clients XP, Vista, Win7. After the printer quits communicating with the LAN, the printer on/off button blinks, but nothing else on the control panel works. Lifting the cover centers the cartridges as it should. The only way to return function is to unplug/plug the power. I've tried everything listed in these forum threads (all of them), but no permanent fix found. I also have had HP replace the printer TWICE! They have always been refurbished units, but the problem returns. I have moved the printer closer to the router, but now can't get connection at all.
As an aside, I noticed that HP now sells a newer model the 6500A. It has newer features including a touchscreen LCD, but I wonder if it has some of the same bugs? I really like this printer/scanner, but am very aggravated with these problems (oh, I forgot to mention that when I first got the printer I couldn't even get it installed. The software shipped didn't work with Win7! It wasn't available until months later. Way to go HP - Win7 is released and your printer doesn't have the drivers available on your website. What were you doing during the Win7 Beta??
I've got $150 invested in this printer, not even 1 yr old. I had thought it was my environment, but I seeing so many others encountering the same problem still think it is a bug in the printer itself. A wireless/Lan problem should not cause any attached device to lock up, no matter what the interface is doing. Very poor HP QC and support, and they wonder why their performance ratings are so low. They shouldn't. Build a quality product like the old HP.
Ohh wait, those were made in the USA, not China or Taiwan.
04-16-2011 09:19 AM
I've had my 6500 for 2 years and never really had a problem with it til 2 weeks after I switched from DSL to U-Verse. Now, all of a sudden, it's freezing up (lights are out but power button is on). I have to unplug it and plug it back in to wake it up. Also, not sure if an HP update caused it, cause it froze for the first time on the day (4-8-11)an update was started and there was a glitch with the update(wasn't completed til 4-9-11).
12-21-2011 05:11 PM
My 6500 E709n started locking up when I switched to UVerse.
Has this issue been solved, or do I need to think about switching printers?
01-09-2013 02:22 PM
I have the 6500A, same problem here. No change in software. Modem/router updated but otherwise nothing. I have to pull the plug between EVERY SINGLE print or copy. Additionally it has affected the ability of anyone to leave messages on the home answering machine.
02-11-2013 03:55 PM
Me too! (my 6500 problem's the same and my concerns about a design flaw are too...apparently there are a lot of these printers exhibiting the same problem.) We're on AT&T Uverse too, but our analogously (wirelessly) configured HP D7400 series never balks like this. We leave them both on perpetually, the problem may only come up once or twice weekly: If you tell me to try putting this on a timer for 23.5 hours per day (force a daily reset) I'll try it. rcnode