12-13-2011 02:00 PM
I have an HP 6500A Plus connected to a network using a Netgear WNR 2000 router. The printer IP address continues to revert automatically to one that is not compatible with the network. Thus I cannot print wirelessly. HP technicians have tried to solve the problem but finally said that I have to replace the router. It is two years old. Is there any way to get the system to remain connected, i.e. compatible, with the existing hardware? How?
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12-13-2011 03:36 PM
What IP address does it revert to? If its 169.254.x.x that means that it has become disconnected from the network and cannot re-connect.
Let's do this:
- On the front of the printer: Setup > Network > Restore Network Defaults.
- In that same Network menu, run the Wireless Setup Wizard to connect to your network.
Now, let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). Yours is the entire range (.2 to .254). Let's use 192.168.1.220 for your printer.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Use 18.104.22.168 for the first DNS and 22.214.171.124 for the second.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" on the left in the post that helped you.
I am employed by HP
12-21-2011 11:32 AM
Using your information I contacted the tech support telephone service once again. The specialist followed your information but used the IP address 10.0.0.10 instead of your recommended IP address to establish a static connection. As of this date the printer has remained connected to the Netgear router. It appears that, contrary to the prior HP technical advice, I will not have to replace the router. Hopefully, the issue has been solved. Thank you. I have spent too much time, too many telephone calls to tech support and received inadequate technical guidance from them. Only when I posted a question on the community did I receive knowledgeable advice. Thank you again.