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Re: HP Officejet Pro 8500 A909g goes offline all the time (2127 Views)
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KCee63 Student
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KCee63
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Registered: ‎05-16-2012
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HP Officejet Pro 8500 A909g goes offline all the time

[ Edited ]

‎05-16-2012 12:23 PM - edited ‎05-16-2012 12:24 PM

My husband's laptop shows the printer as being off, but it isn't.  It's on.  He needs to print desperately!  He is using Windows 7. 

 

I am able to print on that printer with MY laptop, however, which tells me it's something funky on his end.  But what?  I have no idea and he is about to pull his hair out.

 

Any help/ideas/suggestions will be appreciated.

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KCee63 Student
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KCee63
Posts: 2
Registered: ‎05-16-2012
Message 2 of 2 (2,127 Views)
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Re: HP Officejet Pro 8500 A909g goes offline all the time

‎05-16-2012 02:18 PM

After digging around the forums for a bit, I did find a bit of help on a similar post.  Going into the Control Panel, Printers, right-clicking on the printer in question, and then clicking on Properties, I clicked on Port and asked my husband what it showed for him on his computer.  His showed a different port.  I said, "Do you see one that says this?" which right now I don't remember, but he said 'yes' and I asked him to change it.  He did, and then he tried to print his document, and voila!  Yippee!  He'll change it also on his notebook.

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