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05-16-2012 12:23 PM - edited 05-16-2012 12:24 PM
My husband's laptop shows the printer as being off, but it isn't. It's on. He needs to print desperately! He is using Windows 7.
I am able to print on that printer with MY laptop, however, which tells me it's something funky on his end. But what? I have no idea and he is about to pull his hair out.
Any help/ideas/suggestions will be appreciated.
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05-16-2012 02:18 PM
After digging around the forums for a bit, I did find a bit of help on a similar post. Going into the Control Panel, Printers, right-clicking on the printer in question, and then clicking on Properties, I clicked on Port and asked my husband what it showed for him on his computer. His showed a different port. I said, "Do you see one that says this?" which right now I don't remember, but he said 'yes' and I asked him to change it. He did, and then he tried to print his document, and voila! Yippee! He'll change it also on his notebook.