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02-21-2012 02:03 PM
Hello, I have HP Officejet Pro 8600 Plus, model N911g, installed as a wireless printer. I have Windows 7 64-bit. My Devices and Printers page takes over two minutes to open. While I am waiting, if I go to Print Spooler Services and click Restart, the page opens right away. Once the page is open, in the HP Officejet Pro 8600 Plus device, I ran Troubleshooter and it took about 1/2 hour to finish, and it reported and supposedly fixed a problem in the Print Spooler service. The assigned Port looks like a recovered port. However, if I restart the PC and try to open Devices and Printers again, the delay is still present. I had trouble installing the HP program including the Scan to PC functionality, because response time was so slow. Now it's installed and working, but the HP program is quite slow to open. The spinning circle spins and then stops, almost like it has given up opening the program. Then several minutes later the program opens or the requested action begins.
02-24-2012 02:48 PM
Check the document I linked below. Step 6 might be the solution you are looking for but it will not hurt to start from the top.
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem
03-06-2012 05:50 PM
04-14-2012 05:42 PM
I believe the problem is now resolved. Long story short, the problem appears to have been due to the presence of a second printer, a Brother HL-5340D. It is connected with a USB cable. It may have been installed using an incorrect driver. It seems to have been interfering with the Print Spooler and other functions. The Devices and Printers page opens normally now. Thanks for everyone's assistance and advice.