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HP Photosmart 5510 (wireless) keeps disconnecting! (692 Views)
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Honor Student
wallymrm
Posts: 9
Registered: ‎04-24-2012
Message 11 of 17 (300 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

Doesn't seem to be working when I type both of them into the address bar...go figure right?

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Provost
PrintDoc
Posts: 18,965
Registered: ‎08-19-2009
Message 12 of 17 (295 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

Are you on the router's network?  Just type one of the IPs at a time, not both at the same time.

 

You may have a firewall blocking access - disable any 3rd party firewalls (Windows firewall is probably OK).

 

Can you find the CD?

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Honor Student
wallymrm
Posts: 9
Registered: ‎04-24-2012
Message 13 of 17 (280 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

I have AVG secrurity.  I tried the IP"s again and I am getting nothing.  Let me try again.

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Honor Student
wallymrm
Posts: 9
Registered: ‎04-24-2012
Message 14 of 17 (277 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

I just don't get it...still not working!!
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Provost
PrintDoc
Posts: 18,965
Registered: ‎08-19-2009
Message 15 of 17 (270 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

Disable AVG and try again.

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Say "Thanks" by clicking the Kudos star in the post that helped you.

I am employed by HP
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Student
beachnsled
Posts: 2
Registered: ‎04-30-2012
Message 16 of 17 (255 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

we are having a similar problem - I just posted in another thread detailing the issues. Photosmart 5510 installed successfully on our desktop & worked beautifully for several hours. As of this morning, not only will the print function not work from the desktop, we are recieving a message indicating that our modem/connection is broken, we cannot access the internet (I know its working, as all other PCs & devices in the house can connect - I can also airprint from my iphone) & the home network does not reflect all of our devices. We just purchased this printer from Target yesterday...again, all was fine all night - several hours. As of this morning, everything "fell apart." I reset/rebooted the modem & router, I even uninstalled the printer software from the desktop. Its as if the software corrupted our desktop... Please help...
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Honor Student
wallymrm
Posts: 9
Registered: ‎04-24-2012
Message 17 of 17 (253 Views)

Re: HP Photosmart 5510 (wireless) keeps disconnecting!

I spent about an hour on the phone with an HP Rep and we went through all this crap, etc etc and it still didn't work.

 

Then, all I did was unplug the router and it worked!!! Ha, go figure.

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