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Student
Turbo123
Posts: 1
Member Since: ‎06-30-2013
Message 1 of 10 (1,287 Views)

HP Photosmart 6525 E-All-In-One-Series Error 403

My HP Photosmart 6525 e-all-in-one printer has just started giving me a "server connection error #403" when I try to scan a document to email.  I have a wireless connection to the printer with my home computer.  I have windows 8.  Please help.

 

Thanks,

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 10 (1,267 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

Hi Turbo123,

 

I see that you're having problems with your scan to email app.  I have a couple of questions for you.

 

Is ePrint working?

 

Are you able to use any of the other apps on the front panel of the printer?

Student
KittyYang1015
Posts: 1
Member Since: ‎11-05-2013
Message 3 of 10 (1,100 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

Hi, I have the same issue as stated above, except:

 

HP 6525 All-in-one Printer with Server Connection Error 403 ONLY when trying to scan to email.

 

ePrint and scan to computer both works.

 

Thanks in advance :smileyhappy:

HP Support Agent
TwoPointOh
Posts: 3,961
Member Since: ‎08-31-2013
Message 4 of 10 (1,083 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

Hi KittyYang1015. It might be resolved by removing web services and re-enabling. If you have customized your printers email address, you will lose this and probably have to select a new one. If this doesn't resolve the issue, it may be specific to the server status. You can call HP Cloud services for real time server status.

The section called "What if I lose my printer code before registering my printer?" will walk you through the steps to remove and re-enable web services.
Getting Started with ePrint
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c02882571

HP Cloud Services 1-855-785-2777
Mon - Fri 8:00 am - 11:00 pm Eastern
Saturdays 10:00 am - 6:30 pm Eastern

TwoPointOh
I work on behalf of HP



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Student
yeska
Posts: 1
Member Since: ‎04-18-2014
Message 5 of 10 (646 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

i need this same reset directions, as i have the 403 error also

Honor Student
zottegem2
Posts: 2
Member Since: ‎05-29-2014
Message 6 of 10 (514 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

My printer is showing server connection error 403  I tried unplugging, but it doesn't help.  

 

Honor Student
zottegem2
Posts: 2
Member Since: ‎05-29-2014
Message 7 of 10 (513 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

The regular print function is working is that what you mean.

Not sure what you mean by apps.

Top Student
Audulio
Posts: 8
Member Since: ‎06-02-2014
Message 8 of 10 (485 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

I have the same problem Can you send me the fix?

Top Student
Audulio
Posts: 8
Member Since: ‎06-02-2014
Message 9 of 10 (466 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

I  was using scan to email on my wireless printer. It worked perectly until yesterday. I tried the suggetions below from the forum advise and it did not work. I keep getting  "server connection error 403".  Can you help.  My email address is audulio@yahoo.com

 

1. Obtain your printer's IP address

a. This can be done by pressing the wireless icon on printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.

 

Let me know if this resolves the issue.

 

Top Student
Audulio
Posts: 8
Member Since: ‎06-02-2014
Message 10 of 10 (77 Views)

Re: HP Photosmart 6525 E-All-In-One-Series Error 403

I tried it and it did not work. I trid scanning a document to email and it said error 403

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