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HP Photosmart 7515 Scanner communication cannot be established (1855 Views)
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HaciendaFan Student
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HaciendaFan
Posts: 4
Registered: ‎04-21-2012
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HP Photosmart 7515 Scanner communication cannot be established

‎04-21-2012 02:16 PM

All other wireless printing tasks function normally.  I installed McAfee Security Center recently.

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Provost Provost
Provost
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Registered: ‎08-19-2009
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Re: HP Photosmart 7515 Scanner communication cannot be established

‎04-22-2012 07:59 AM

Go to www.hp.com/go/tools and run the Scan Diagnostic Utility.  What does it say?

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HaciendaFan Student
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HaciendaFan
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Registered: ‎04-21-2012
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Re: HP Photosmart 7515 Scanner communication cannot be established

‎04-29-2012 09:09 AM

Thank you.  After working my way through the Diagnostic tools, it was necessary to uninstall and then re-install the Full Feature Software and drivers.  This solved the problem.  Thank you for your assistance.

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