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JustSomeGuyUKno
Posts: 19
Member Since: ‎03-05-2014
Message 1 of 40 (1,858 Views)

HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

My new (as of 3/14/2014) 7520 is connected (wirelessly) to an all-Apple wireless network. with four computers (and, at times, two iPhones) sharing that network.  

 

While I can print to the 7520 and also scan from it, I cannot access the 7520's Embedded Web Server, no matter what I try. 

 

I have located the 7520's IP address on its display and entered it into the Safari web browser's address field as 192.168.1.7 (with the usual http colon slash slash prefix, of course).    When I hit return, the browser's progress bar appears and then stalls.  After 30 seconds, the progress bar disappears and nothing else happens.  

 

While trying to find what might be causing this problem, I have also…

 

• disabled the network's (and my computers') firewalls, 

• used the 7520's Bonjour address, 

• tried both addresses using Safari on …

     - a MacBook running OSX 10.6 (Snow Leopard), 

     - a MacBook Pro running OSX 10.7 (Lion), 

     - a MacBook Pro running OSX 10.8 (Mountain Lion), 

     - a Mac mini running OSX 10.9 (Mavericks), and 

     - an iPhone 4 running iOS 7.1

     - an iPhone 5 running iOS 7.1

• made sure I was using the latest version of the printer driver software and HP Utility, and 

• used the HP Utility to attempt to access EWS, 

 

…all without success -- that is, on the laptops, nothing is displayed.  On the iPhones, Safari reports that it "could not open the page because the server stopped responding."  

 

Furthermore, although I can turn on and connect to the 7520's Direct Wireless wi-fi channel with my laptops and iPhones, typing the address for the EWS (specified in the printed Network report as http://192/168.223.1) in the browser and pressing Enter again yields the same result.  

 

I had all these problems with a 7520 I bought from a local computer store.  I contacted HP Tech support by chat, spent 4 hours walking through resets and other tests with them, and they decided to send me a new 7520.  I have sent back the first 7520, installed the new one, and the problems persist with the replacement 7520!  

 

What do you think might be wrong here?  Do you have any advise or trouble-shooting guidance?  

Regents Professor
sabretooth04
Posts: 5,717
Member Since: ‎07-30-2012
Message 2 of 40 (1,847 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

Try another browser.

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JustSomeGuyUKno
Posts: 19
Member Since: ‎03-05-2014
Message 3 of 40 (1,833 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

Thanks, Sabre, for the reminder…

 

I did try Opera 12.15 on one of the MacBook Pro's (running OS X 10.8), and iCab 7.2.3 on the iPhone 4 (running iOS 7.2.3.  

 

I also set Safari to emulate IE 9 (menu item Develop > User Agent > Internet Explorer 9.0).  

 

All with no joy.  

Regents Professor
sabretooth04
Posts: 5,717
Member Since: ‎07-30-2012
Message 4 of 40 (1,829 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

I'm not a MAC person so bear with me here.  What is the make and model of your router?  What is the DHCP range set in the router (starting/ending address)? 

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JustSomeGuyUKno
Posts: 19
Member Since: ‎03-05-2014
Message 5 of 40 (1,827 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

I appreciate your taking the time, Sir...

 

Apple Airport Extreme (model number not handy, but I believe it is the second most-recent model -- will check shortly when I can get to it)

 

192.168.1.2 thru 127 ... hmm... should be thru 255, shouldn't it?

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JustSomeGuyUKno
Posts: 19
Member Since: ‎03-05-2014
Message 6 of 40 (1,822 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

Airport Express is A1143, which implements the Draft specification of 802.11n.  Since the Ethernet interface for this unit is Gigabit, that would make this the MB053LL/A variant (10/100 Ethernet would make it the MA073LL/A model). 

 

The A1143 can be configured for…

 

     • 802.11 n (802.11 b/g compatible) -- Current setting

     • 802.11 n only (2.4 GHz)

     • 802.11 n (802.11 a compatible)

     • 802.11 n only (5 GHz)

 

I note that the display on the 7520 shows successful connection to this wireless network, with the IP address I indicated earlier.  

 

Also, I can AirPrint photos from my iPhone to the Direct Wireless interface, which does not use my Airport-based network.  Even so, EWS won't respond to my browser when I use the IP address specified (on the printed Network report) for use on Direct Wireless.

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JustSomeGuyUKno
Posts: 19
Member Since: ‎03-05-2014
Message 7 of 40 (1,821 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

Sorry… my error in the above…  the text should start out as… 

 

"Airport Extreme is A1143…" 

 

Everything else remains the same.

Regents Professor
sabretooth04
Posts: 5,717
Member Since: ‎07-30-2012
Message 8 of 40 (1,809 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

Well EWS can get confused when using DHCP addressing which you are.   Let make some changes in the router that should make things easier.

 

Change the DHCP addressing to 192.168.1.100 through 192.160.1.150.  Now your lower static IP are 192.168.1.2 through 192.168.1.99.  You router is 192.168.1.1 (static).  Other static IP are 192.168.1.151 through 192.168.1.254.

 

Now set a static IP in the printer (see step 6).  Suggest 192.168.1.10.  Once this is done and verify try again using the printers new address of 192.168.1.10.

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JustSomeGuyUKno
Posts: 19
Member Since: ‎03-05-2014
Message 9 of 40 (1,783 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

 

Okay… I did as you advised — as best as I could, that is… the link you posted yielded a page marked "HP was unable to find the page you wanted."

 

In any case, I changed the DHCP range to 192.168.1.100 thru 150.

Using the following procedure, I believe I set the 7520 to the static address 192.168.1.10 (using the 7520's control panel, from the home screen)…

 

  • Tapped the radio (wireless) icon, second from the left on the top bar of the screen.

  • Tapped "Settings" button, lower-left screen.

  • Tapped "Advanced Settings" bar (second fom bottom).

  • Tapped "IP Address" bar (at top).

  • Entered "192.168.001.010" in the IP address field.  

  • Pressed the home button icon to the upper left of the display.

  • Tapped the wireless icon in the top bar again and confirmed that the IP address had been changed to … .10

 

With that done, I tried 

     http://192.168.1.10/

in the browser of a couple of my computers (OS X Lion MacBook Pro, OS X Mountain Lion MacBook Pro).  

 

Still no joy.  :smileysad:

 

In case you don't alread know, Airport base stations can be set to reserve specific IP addresses for static IP devices or services.  I reserve an IP address for testing database and OS X servers on my network (for clients).  You can reserve as many such IP addresses as you like in the "Network" tab of a base station (using Airport Utility) as shown here…  

 

Static Addresses Reserved.png

 

Based on your advice, I have reserved the … .10 address, as you can see.  Hope this is useful to you.

Regents Professor
sabretooth04
Posts: 5,717
Member Since: ‎07-30-2012
Message 10 of 40 (1,778 Views)

Re: HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

Great that looks fine, however still don't know why the EWS won't come up.  I would reload the full featured software and drivers after you remove them from your MAC first.  Now try.

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