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HP Photosmart 7520 unable to connect to Web Services
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Honor Student
Jimmyshoemaker
Posts: 2
Member Since: ‎10-06-2013
Message 121 of 325 (1,174 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

[ Edited ]

Hi Gary (and all technical people) - I did the DNS input and it still wont enable web service for me. Just set this up (bought) yesterday. Just get server connection error when trying to get web service. No proxy's being used according to my browsers. Running through my router for home use. Did uninstall, back to factory settings, IP has stayed the same, power off power on. Pretty much everything that has been suggested that I have read.

 

 Please help, thanks.

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 122 of 325 (1,130 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Hi Jimmyshoemaker,

 

Please check your forum inbox.  

Honor Student
Jimmyshoemaker
Posts: 2
Member Since: ‎10-06-2013
Message 123 of 325 (1,119 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Thank you but that did not work. The printer is set up wireless to my pc and that works fine. I still have no web service. I didn't do a complete uninstall of the program off my pc , just what you said. I get to the point where it says "checking for product updates, then.......  My error message reads:

Unable to connect to web service. Confirm internet access and try again or enter a proxy address.

Honor Student
HPUserPA
Posts: 2
Member Since: ‎10-10-2013
Message 124 of 325 (1,105 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

I'm having the same problem after trying the steps to resolve. Please post the real solution so we can fix this problem without having to post. 

Top Student
arlenyrod
Posts: 8
Member Since: ‎10-10-2013
Message 125 of 325 (1,098 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

I am unable to connect to web services even though it is connected to the internet. Ive tried everything. I need help ASAP. i Have to scan something to my email

Intern
rthompsonpuy
Posts: 22
Member Since: ‎03-19-2013
Message 126 of 325 (1,093 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Scan it to a usb drive if you need it now.
Top Student
arlenyrod
Posts: 8
Member Since: ‎10-10-2013
Message 127 of 325 (1,086 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

i have not solved the problem

Top Student
arlenyrod
Posts: 8
Member Since: ‎10-10-2013
Message 128 of 325 (1,084 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

i know i can scan it to a usb but i still need the issue fixed

Intern
rthompsonpuy
Posts: 22
Member Since: ‎03-19-2013
Message 129 of 325 (1,084 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

[ Edited ]

Take this to email. {Private Information Removed}.

Intern
rthompsonpuy
Posts: 22
Member Since: ‎03-19-2013
Message 130 of 325 (1,074 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

My point was that it's probably after hours for HP to be answering you.  If your point is that you need to send something right now, scan it to usb, move the usb to your pc, then e-mail it as an attachment from your pc.  This removes the immediacy from your problem, and allows HP time to get back to you.

 

I just got a nastygram from HP for suggesting in a previous post that you and I go offline to my y a h o o address.  Their solution, by the way, is to do an "almost full reset" of the printer.  It's what they had me do, and when they send you their special instructions they tell you how to do it.  They specifically asked me to not post those instructions, but they said nothing about not telling someone offline.  I realize why they ask, because it's a rather extreme response to the problem, but it seems to work.

 

Search for "HP 7520 loses wi-fi connection" on the forum.  Click on the first item listed, which should have exactly those words in the title.  Go to the 5th page, about the 5th post on the page, there are some interesting instructions there.  They have to do with disabling sleep mode, but you will be in the right neighborhood.

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