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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
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- Re: HP Photosmart 7520 unable to connect to Web Services
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04-10-2014 08:48 AM
I called HP service at 855 785 2777, waited about 40 minutes on the phone line to reach a service tech who walked me through a trouble-shooting procedure. You will need to have your computer and printer ON to do this. In my case, HP is sending me a replacement. Don't frustrate yourself like I did trying, with all the tricks, to get it to work. The sooner you call them, the sooner the results.
04-17-2014 08:51 PM
I am having the ssame issue. I have attempted all of the solutions publically available in the thread and then some. Everything worked fine just a few days ago. I ca n print from the apps and print from my computer....I just cannot scan anything. All of the rpeorts check out fine and even web serv tab teslls me it is connected...but when I try to scan I am told it cannot connect. Have tried changing the manual DNS and Alt. DNS...did not help. Please let me know what I need to do to resolve this issue. Thank you
04-17-2014 08:57 PM
I am having the ssame issue. I have attempted all of the solutions publically available in the thread and then some. Everything worked fine just a few days ago. I ca n print from the apps and print from my computer....I just cannot scan anything. All of the rpeorts check out fine and even web serv tab teslls me it is connected...but when I try to scan I am told it cannot connect. Have tried changing the manual DNS and Alt. DNS...did not help. Please let me know what I need to do to resolve this issue. Thank you
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