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MNW Honor Student
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MNW
Posts: 3
Member Since: ‎02-13-2013
Message 1 of 325 (12,461 Views)
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HP Photosmart 7520 unable to connect to Web Services

This used to work. Now when I try to scan to email, I get all the way to where I choose that it is a Document and then I get the message "Unable to connect to web services". I have printed the Wireless Network Test Results and everything looks great. Also the Network Configuration page looks great. My network name, Says it is connected to the Internet. I was able to download updates. IP Address looks right. 

 

I downloaded and ran the HP PRint and Scan Doctor and it crashed.

 

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    HPDiagnosticCoreUI.exe
  Application Version:    3.1.0.25
  Application Timestamp:    50fd3a60
  Fault Module Name:    dlbxtwds.ds
  Fault Module Version:    3.107.0.0
  Fault Module Timestamp:    45df4cd1
  Exception Code:    c0000005
  Exception Offset:    00004da2
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

 

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 325 (12,442 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Have you setup ePrint?  Can you use any other app on the front panel of your printer?  Do you get the same message unable to connect to web service no matter what app you use?  

MNW Honor Student
Honor Student
MNW
Posts: 3
Member Since: ‎02-13-2013
Message 3 of 325 (12,433 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Yes I set up eprint. I can copy. I haven't tried anything else. Mostly I use this to scan to email.

 

 

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 4 of 325 (12,403 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Thanks, try selecting any app on the front panel of your printer see if you get an error message? 

Tutor
shoikh
Posts: 5
Member Since: ‎02-27-2013
Message 5 of 325 (12,358 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

photosmart   7520   printal  can't connect  web

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 6 of 325 (12,342 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

@shoikh

 

I understand your printer is not connected to web services.  . I would first unplug router and printer for about 1 minute.  I would plug router up first then printer. I would then try to enable web services. If not successful and you get same error message. I would follow these steps.

1. Obtain your printer's IP address

a. This can be done by pressing the wireless icon on printer.

2. Enter the printer's IP address in a browser.

3. Select the network tab at the top of the page.

4. On the left select networking.

5. Select Network Address (IP)

6. Select Manual DNS Server

a. Manual Preferred DNS should read 8.8.8.8

b. Alternate DNS Server should read. 8.8.4.4

7. Select apply you might get a warning just select okay.

MNW Honor Student
Honor Student
MNW
Posts: 3
Member Since: ‎02-13-2013
Message 7 of 325 (12,325 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

Thank you. I started working. I think it was by trying to scan from the PC tools instead of from the buttons on the Printer.

Tutor
shoikh
Posts: 5
Member Since: ‎02-27-2013
Message 8 of 325 (12,291 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

i can't cnnect web services

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 9 of 325 (12,289 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

@shoikh

 

What printer do you have?  Do you have your printer connected to a network?  Can you print from your computer to the printer?

Honor Student
getnailed73
Posts: 2
Member Since: ‎05-19-2013
Message 10 of 325 (11,972 Views)

Re: HP Photosmart 7520 unable to connect to Web Services

I am having this same issue. I can't scan to an email. I did everything you suggested below still getting error message.  Server Connection Error Unable to connect to Web services.

 

 If I click on the 7 day menu planner on the home screen it comes up no problem. 

 

Any sugestions?

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